Assistant Manager

Job PurposeTo effectively support the Branch Manager to grow general insurance business to meet set annual premium targetsKey Responsibilities Meet sales revenue targets Secure new business directly or through intermediaries Maintain excellent customer service to intermediaries and clients Service existing business and create relationships with prospective clients Follow up on renewals for general insurance business Submit business closure and relevant support documents to underwriting department Follow up premium collections Prepare weekly reports as required Credit control management of debtors Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk Respond to customer and client enquiries Assist to supervise, appraise, train and develop sales staff Perform any other duties as may be assigned from time to timeKey Performance Measures Achievement of production targets Customer satisfaction Customer retention Adherence to credit control policy Control claims loss ratioWorking relationshipsInternal Relationships Accountable to the Branch Manager Motivate Sales Staff and ensure they meet individual targets Required to liaise and work closely with the other departments as may be necessaryExternal Relationships Britam customers IntermediariesKnowledge, Experience And Qualifications Required Bachelors’ degree in a business related field Professional qualification in Insurance (ACII, AIIK, AIISA) will be added advantage 2-4 years’ experience in a similar positionCompetenciesTechnical and functional competencies Knowledge of insurance industry and concepts Knowledge of insurance regulatory requirements Competence in Sales and marketing Competitor understandingCore competencies Communication skills Building relationships Focuses on the customers Develops self Solves ProblemsPrimary LocationMalawi-Lilongwe-LilongweOrganizationBritam Insurance Company Malawi LimitedJob LevelTeam LeaderJob TypePermanentShiftDay JobContract TypeFull-timeJob Posting23-07-2025Unposting Date06-08-2025Number of Openings1