Business & Account Support Administrator - 6428

Job Title: Business & Account Support AdministratorSalary: CompetitiveLocation: Ho Chi Minh City, VietnamContract: Permanent, Full timeAre you passionate about providing exceptional sales support and office administration? Do you thrive in a dynamic environment where your contributions directly impact the success of a team? If so, we would like to hear from you…We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.Join us as a Business & Account Support Administrator and be the vital link in our commercial operations in Indonesia. This role is perfect for someone who is highly organised, a great communicator, and eager to support our country teams in achieving their annual revenue targets.About The RoleAs a Business & Account Support Administrator, you will play a crucial role in our sales and business administration efforts. You will be the first point of contact for customer inquiries, ensuring that all queries are addressed promptly and accurately. Your responsibilities will include directing sales leads to the appropriate team members, managing customer databases, and coordinating stock availability for sales. Additionally, you will support the Country Manager with various pre- and post-sales administrative tasks, ensuring smooth operations and effective communication across the team.Your role will also involve coordinating key administrative tasks between country teams and functional areas within the region, as well as liaising with marketing teams to organize events and promotional activities. You will be responsible for updating customer databases with orders, delivery, and payment details, and ensuring that all office dispatches are collected and delivered efficiently.About YouWe are looking for someone who is educated to degree or high school diploma level, with excellent written and verbal communication skills. You should have a minimum C1 level in the local language and B2 in English.Your IT skills should be strong, particularly with the Microsoft suite, and you should be highly organised and able to work both independently and as part of a team.Experience in office administration and customer support is essential, and experience working in a global organisation is highly preferable.You should have a good knowledge of the local educational system and, ideally, some familiarity with Cambridge products.Your key competencies should include collaboration, empowerment, innovation, and responsibility, as well as product knowledge, customer focus, solutions orientation, attention to detail, organization skills, and communication skills.If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.Rewards And BenefitsWe will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:A bonus of one month's salary in January each year. Annual Leave: 20 working days in each full working year plus official holidaysSocial insurance, Health insurancePrivate Medical InsuranceEligible for discretionary annual bonusThis position is an office-based role and will be based full time at our Ho Chi Minh City office. We will however consider other work arrangements if you require adjustments due to a disability.Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 6th November 2025. If you are shortlisted for interview, you will be invited to meet with us at our Ho Chi Minh City office during the week of November 17th. If you are then progressed further in the process, you will be invited to attend a second in-person interview week commencing November 24th.We are committed to an equitable recruitment process. As such, all applications must be submitted via our official online application form. Please refrain from sending your CV directly to our recruiters. If you experience difficulties submitting your application, please contact the Recruiter.Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.Why join usJoining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.