Business Analyst - Client Lifecycle Management (CLM)

We are seeking an experienced Business Analyst to support Client Lifecycle Management (CLM) initiatives within the AML and KYC domain. The successful candidate will play a key role in analyzing, designing, and implementing solutions that streamline client onboarding, due diligence, and maintenance processes while ensuring compliance with local and global regulatory standards.Responsibilities:Partner with stakeholders across Compliance, Operations, and Technology to gather, analyze, and document business requirements for CLM and AML/KYC processes.Translate regulatory obligations and policy requirements into functional and technical specifications.Map and document end-to-end client lifecycle processes — onboarding, KYC refresh, maintenance, and offboarding — identifying process gaps and improvement opportunities.Support the design and configuration of CLM tools and integrations with related systems (CRM, document management, workflow, and screening platforms).Develop detailed documentation including Business Requirement Documents (BRDs), Functional Specifications, process maps, and user stories.Collaborate with Technology teams and vendors to ensure accurate implementation of business requirements.Contribute to UAT activities — define test scenarios, perform testing, log defects, and validate system outputs.Support the change management process, ensuring smooth adoption of new workflows, data models, and tools.Monitor post-implementation performance, gather feedback, and drive continuous improvement initiatives.Skillsets preferredRelevant BA / PM / Consulting experience within banking or financial services, with hands-on involvement in Client Lifecycle Management (CLM), AML, or KYC projects.Strong understanding of client onboarding, due diligence, KYC refresh, and client offboarding workflows.Experience working with CLM or onboarding platforms (e.g., Fenergo, Pega, Salesforce, or in-house CLM systems).Familiarity with regulatory frameworks and data/documentation requirements for AML/KYC compliance.Strong analytical and documentation skills, with the ability to translate business requirements into technical specifications.Excellent stakeholder management and communication skills across global, cross-functional teams.Experience working in Agile or hybrid delivery environments.This is a contract role based in Singapore.