Business analyst - Freelancer

Datadriven & CX -minded experienced Business Analyst(experience in an IT-role and willing to take up a business role is a very big plus)Looking to make a real impact on onboarding business customers in the banking sector? Then don't hesitate and join this fast-paced and forward-thinking team responsible for making business clients life easier and better.Key Responsibilities:Designing and improving seamless, secure and personalized digital journeys to onboard business customers of all sizesLeading the implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdlesCoordinating the project delivery of customer journeys, tools, and processes, ensuring the solution is delivered in a timely mannerWorking together with IT, Know Your Customer (KYC) and Products colleagues to build and test new featuresTaking ownership on risk management and following the appropriate procedures to assess and mitigate financial risk and non-financial riskYour Personality:Fun personality with a constructive and cooperative attitudeWilling to share your knowledge and expertiseEager to learn and grow (nobody knows everything)Say what you doDo what you sayAsk what is unclear, unknown, …Able to think along and express your opinion in a constructive mannerEnergetic from withinEnergisingWilling to give everything to achieve the client’s goalMain Skills and Qualifications:Education: Degree in business, finance, data analysis or a related field.Minimum of 5 years of experience as a Business Analyst in data analysis, reporting, or business performance monitoring—ideally in a banking or regulated environment.Strong analytical and synthesis skills.Excellent communication and interpersonal skills.Effective stakeholder management.Comfortable working with data and extracting key insights.Ability to produce clear, insightful slide decks for senior audiences.Customer-focused mindset with an eye for process efficiency.Understanding of banking processes and regulatory context.Ability to design clear and detailed process flows.Strong documentation skills for business requirements.Proficient in Excel, PowerPoint