Business Analyst - Service & Experience Design

Role: Business Analyst (Service & Experience Focused)Location: Abu DhabiDuration: 6 months extendablePayroll: Dautom Information TechnologyPurpose of the role:Support experience and service design delivery by translating guest journeys and service concepts into clear, implementable process flows and requirements for digital and operational delivery teams.🛠Core responsibilities / skill set✅Translate experience and service design concepts into:Current‑state and future‑state process flowsBusiness and functional requirementsAcceptance criteria for delivery teams✅Produce service‑led process documentation, including:Frontstage and backstage service flowsHandoffs, dependencies, and failure pointsOperational impacts and system touchpoints✅Work closely with:UI/UX Designers (to align flows with digital interfaces)Customer Experience Managers (to preserve experience intent)Digital / IT and Operations teams (to support delivery)✅Support pilots, rollouts, and operational change initiatives by ensuring processes are delivery‑ready and scalable 🎯 Required Experience & SkillsStrong background in process flow analysis and mappingProven experience translating: -Guest journeys -Service design outputsinto operational and system processesExperience working in guest‑facing or service‑based environmentsComfortable operating between experience, digital, and operational teamsExperience supporting technology‑enabled services (apps, CRM, platforms) 📩 Interested candidates can share their CVs at shaloo.rani@dautom.com or connect with Shaloo Rani on LinkedIn here