Business Analyst

The BA position will focus on Revenue Cycle Management and Customer Service Operations within Shared Services, utilizing best practices and digital technologies to deliver value-added process improvement and implementation services, with the goal of optimizing performance and enhancing customer experience. RequirementsEnglish language (spoken and written) – Level C1.University degree in Business Administration, Accounting, Health Services, or a related field.1 to 3 years of experience as an Associate or Analyst, preferably in the healthcare industry or in shared services migration projects (BPO).Strong analytical and problem-solving skills, with the ability to understand new activities, ask questions, and translate them into step-by-step documentation (Work Guides / Standard Operating Procedures) and process flows.Excellent communication and interpersonal skills to collaborate effectively with client teams.Excellent command of MS Office tools (MS Visio, Excel, PowerPoint, Power BI, Access.ResponsibilitiesAnalyze and understand existing business processes to prepare high-quality documentation and training materials.Collaborate with technical teams to assess and implement digital tools, platforms, and applications that optimize operations and enhance user experience.Work closely with client leaders and team members to understand their business objectives.Conduct analysis of current processes, systems, and workflows to identify areas for improvement.Build strong relationships with client management, leaders, and end users.Facilitate workshops, interviews, and meetings to gather requirements and communicate project progress and outcomes.Support project planning, including defining scope, resource allocation, and schedule management.Monitor project progress, contribute to risk and issue identification and mitigation to ensure successful delivery of digital transformation initiatives.