Business Analyst

OverviewAt DF Capital, we champion banking for ambition. As an award-winning provider of commercial finance and savings, we empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, our team of over 160, serves thousands of customers across the UK, transforming savings into new opportunities for businesses to thrive.We're passionate about helping our customers succeed. As we expand our retail and commercial lending products, we remain committed to meeting their evolving needs and supporting their ambitions every step of the way.OUR STORYFounded in 2016, DF Capital was born with a focus on distribution finance - providing dealers, distributors, and manufacturers with the funding they need to stock, display, and sell products, without straining cash flow.Since then, we've delivered over £3.5bn of funding across diverse sectors. From motorhomes and machinery to motorbikes and lodges, we've financed all shapes and sizes of commercial vehicles and automobiles (no planes or trains - yet). We listed on the Alternative Investment Market of the London Stock Exchange in 2019.BECOMING A BANKIn 2020, we became a fully authorised bank, extending our offering with savings products for retail depositors. We're proud of our strong customer service, consistently achieving high satisfaction scores - like our current average rating of 4.8/5 from 1,200+ reviews, which also earned us a Platinum Trusted Service Award. The deposits we receive fuel UK businesses through our commercial lending, creating a virtuous cycle of growth.WHERE WE'RE HEADEDOur goal is simple: to be the best bank - for our customers and each other. We put customer needs first, continuously looking to improve our proposition on their feedback. We aim to help more customers in more ways while continuing to deliver exceptional service.How do we achieve this? By hiring people who care deeply about doing the right thing, we've been recognised as ‘World Class to Work For' by Best Companies, and we're proud of our inclusive, sustainable, and progressive workplace.OUR CULTUREDF Capital is a very special place to work. We have an amazing team who commit themselves each and every day to bring our ambitious growth plans to life. We've achieved much on our journey so far, but I believe we have our best days ahead of us.We've established a unique culture that is built on a virtuous circle where engaged and empowered employees, who are powered by a shared purpose, deliver great outcomes for our customers, our communities, the environment and ultimately our shareholders. This is why we are rated a world class place to work and are amongst the best companies to work for in the UK.RequirementsWe are looking for a proactive and technically skilled Business Analyst to join our Change and Technology team. You'll work closely with stakeholders across the business to understand needs, define requirements, and help design scalable, controlled solutions—particularly leveraging Salesforce and other digital tools.This role is ideal for someone with a recent business degree or experience in finance/tech environments who thrives in a fast-paced setting and is passionate about driving operational excellence through automation and process improvement.This is a hands-on role for someone who enjoys solving problems, collaborating across teams, and delivering meaningful change.DF Capital are passionate about providing employees with the right training and support to help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role.Other duties may be assigned outside of the following duties and responsibilities:Process Improvement & Automation Analyse and document current business processes to identify inefficiencies and opportunities for automation Design and support implementation of streamlined workflows that enhance control and scalability Champion continuous improvement initiatives across the businessTechnical Business Analysis Gather, document, and validate business and technical requirements Translate stakeholder needs into functional specifications and user stories Support testing and implementation phases to ensure solutions meet business objectivesStakeholder Engagement Liaise directly with internal stakeholders to understand pain points and improvement opportunities Facilitate workshops, interviews, and feedback sessions to shape solutions Communicate clearly and confidently with both technical and non-technical audiencesSalesforce & Digital Tools Work with Salesforce workflows, automations, and process builder tools (prior experience preferred) Assist in designing and testing Salesforce-based solutions to support business operationsDesign & UX Collaboration Use Figma to create wireframes, process maps, and visual documentation Collaborate with designers and developers to ensure user-friendly, intuitive solutionsOur Ideal candidate: Recent degree in Business, Information Systems, or related field 1-3 years work experience, preferably in banking/ finance or fast-paced tech environment. Demonstrated ability to manage workload effectively while maintaining a strong commitment to meeting project deadlines and delivery milestones Proficiency in business analysis tools, Salesforce (or willingness to learn), Figma Strong understanding of process mapping, workflow automation, and control frameworks Excellent verbal and written communication skills; stakeholder management experienceBenefits10% Employer pension contribution 30-day annual leave entitlement plus Bank/Public Holidays Free Gym Membership Discretionary annual bonus Discretionary share awards Life Assurance Income Protection Save As You Earn company share acquisition schemeTax efficient salary sacrifice scheme to obtain bicycles and electric vehicles4 days of paid Volunteering leave to support our local communitiesVibrant office location in the lively city centre of Manchester