Business Analyst

Job FamilyBusiness OperationsTravel RequiredUp to 10%Clearance RequiredAbility to Obtain Public TrustWhat You Will DoThe Business Analyst provides engagement support across a wide range of activities. Working with engagement leadership, this individual can expect to provide support in some, or all of the following areas:Customer Contact Center Support engagements internal / external compliance requirements. Maintain project controls processes and best practices.Support onboarding / offboarding efforts, and other resource management related activities Creates, manages, and tracks all operational support metrics supporting Service Level Agreements (SLA’s), Quality Assurance, Workforce Management, and Training functionsSupport project managers and provide coordination for strategic initiativesCoordinate meetings including notifications, agendas, minutes, and follow-up correspondenceAssist in tracking risks, issues, change requests, and the creation/maintenance of project status reportsMonitor and track agent performance and productivitySupport the intraday monitoring, forecasting and management of all org workflows to ensure service level goals are achievedDevelop and maintain interactive Power BI reports and dashboards to deliver accurate and timely insightsUse historical data and trends to forecast future workload and staffing needs. Consider factors like seasonal variations and historical performance.Conduct Process Analysis and Improvement Activities such as: Conduct gap analysis between current state and desired future state; Develop process maps, workflows, and standard operating procedures; etc.Engage in Stakeholder Management Activities such as: Collaborate with business users, project managers, developers, and other key stakeholders, etc.Conduct Data Analysis & Reporting Activities such as: Create reports, dashboards, and visualizations to support decision-makingFacilitate consensus-building on strategic issues and develop alternative solutions to complex challengesWhat You Will NeedRequires a high school diploma and 5 years of prior relevant experience; some roles may require a university degree, vocational or technical education (Relevant experience may be substituted for formal education)Experience with O365 tools. Prior experience in business operationsStrategic Thinking: Ability to understand organizational priorities and align work accordinglyData Analysis: Proficient in MS Word, Excel, and Outlook; skilled in data filtering, sorting, and analysisCommunication: Outstanding interpersonal skills with the ability to work with high-profile individuals and collaborate across teamsConfidentiality: Demonstrates sound judgment and maintains strict confidentiality of sensitive informationOrganization: Excellent ability to manage multiple priorities, meet deadlines, and track complex initiativesProfessionalism: Maintains poise under pressure and handles matters with tact and diplomacyStrong problem-solving skills and the ability to adapt to evolving requirementsWhat Would Be Nice To HaveKnowledge of business operations activities within consulting engagements Coordinating and tracking projects and strategic planning initiatives across Business Planning and Strategy & Research departmentsPrior experience with analyzing project and research data to provide insights and guidance to leadershipAbility to work accurately with numerical detail; to analyze, consolidate, and interpret data. Experience or coursework related to dashboard creation and data visualization is a plusExperience in data manipulation, preferably within a business environment.Experience performing gap analyses and workflow analysis to define current vs. future state capabilitiesDesigning, developing and maintaining custom Power Apps to automate business processes and enhance data workflowsUtilized Power Automate to integrate disparate systems, streamline repetitive tasks, and optimize process efficiencyCollaboration with cross-functional teams to ensure data accuracy, consistency, and securityEngagement experience with customer stakeholders to understand desired business outcomes and define success criteriaDeveloped training curriculums and delivered training sessions to the solution’s end usersDeveloped innovative industry accelerators that contributed to thought leadership white paper developmentResearching and analyzing diversified operational support data to draw valid conclusionsCollecting and analyzing Voice of Customer survey metrics to facilitate discussions on operational performance gaps affecting real-time operationsWhat We OfferGuidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits IncludeMedical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramAbout GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.