Business Analyst II

Are you a proactive problem-solver with a passion for driving operational excellence? We’re looking for a highly motivated Operations Specialist to play a pivotal role in developing and launching innovative new products. In this dynamic position, you’ll have the opportunity to craft exceptional user experiences across diverse platforms, ensuring seamless operations and continuous improvement.ResponsibilitiesProvide outstanding support to users across multiple AI-powered products.Collaborate with cross-functional teams to improve operational workflows and systems.Analyze information and identify opportunities for process improvement.Adapt quickly to new contexts, requirements, and product features.Handle sensitive information with professionalism and discretion.Contribute to a collaborative team environment, including working with interns.Support new product launches and take on new assignments as business needs evolve.Top Required SkillsFluent in English with excellent grammar and writing skills.Strong written and verbal communication, able to explain complex concepts clearly.2-3 years’ experience in support, hospitality, operations, editorial QA, or virtual assistance (tech/customer service preferred).Analytical thinker with strong problem-solving abilities.Quick comprehension of complex information and adaptability to new contexts.Passion for delivering exceptional customer experiences.Strong organizational and time management skills.Familiarity with customer service tools/software and ability to learn new technologies quickly.Top Nice To Have SkillsExperience in tech or customer service environments.Experience in conflict resolution and managing difficult situations.Creativity and innovation in finding solutions.Experience collaborating with interns and diverse teams.Critical Soft SkillsEmpathy and compassion in providing personalized support.Discretion in handling sensitive information.Adaptability and flexibility in a fast-paced environment.Speed and efficiency in responding to requests and issues.Collaborative spirit and supportive team player.What Makes This Role InterestingShape the user experience for new, AI-driven products.Work in a dynamic, innovative environment focused on continuous improvement.Influence operational processes and contribute to high-impact projects.Flexibility to work on a variety of assignments as business needs evolve.Who Might Be a Good Fit For This RoleAn ops generalist with a customer-first mindset, strong analytical and communication skills, and a knack for adapting quickly to new challenges. Someone who thrives in fast-paced environments, collaborates well with diverse teams, and is passionate about driving quality improvements and delivering exceptional user experiences across evolving AI products.Benefits401(k).Dental Insurance.Health insurance.Vision insurance.We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.Additional ResponsibilitiesParticipate in OP monthly team meetings and participate in team-building efforts.Contribute to OP technical discussions, peer reviews, etc.Contribute content and collaborate via the OP-Wiki/Knowledge Base.Provide status reports to OP Account Management as requested.About UsAt OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields including AI, cyber security, enterprise architecture, and beyond. For nearly two decades, we’ve been challenging the status quo of the consulting industry serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.