Wednesday, October 8, 2025
New England Life Care

Business Analyst

New England Life Care Full-time remote
Posted: Sep 29, 2025
mid

Job Description

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Generous employer-matched 403b savings program
  • Company paid: Life insurance, Short- and long-term disability insurance
  • #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;">Discretionary or Unlimited PTO
  • And much more!
  • Provide input to management related to NELC projects, including advice on current policies and procedures, healthcare practices and regulations, and data available in NELC systems.
  • Write reports required for management, operations, and projects.
  • Provide application support to users, research and resolve issues.
  • Participate in evaluation and implementation of new features, modules, and systems.
  • Participate in evaluation and implementation of process improvements.
  • Participate as member of the Help Center team by working to research and resolve tickets.
  • Conduct testing, training, and implementation of software updates.
  • Follows NELC policies and procedures in the normal conduction of company business.#0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;"> Assures that professional practice complies with state and federal regulations including but not limited to the HIPAA Privacy and Security regulations and NELC’s Corporate Compliance Program.    
  • Ensures that confidentiality of patient information is maintained in accordance with state and HIPAA Privacy and Security regulations.
  • Participates in company Performance Improvement Program via appropriate completion of Occurrence Reports and Customer Complaints and the offering of recommendations for improvements based on trends noted.
  • Effectively communicates both verbally & in writing inside and outside the organization; selects appropriate means of communication; questions to seek clarification and understanding; maintains confidentiality; listens actively to others; conveys appropriate information to others.
  • Takes the initiative to meet internal and external customer needs in a timely and courteous manner; maintains a high level of customer satisfaction; follows up on customer complaints/concerns.  
  • Bachelor’s degree in computer science, information systems, information technology or other related discipline and/or equivalent combination of education and relevant experience
  • 3+ years’ experience as a business analyst with healthcare background preferred.
  • Proven analytical and creative problem-solving abilities
  • Experience writing MSSQL queries and writing end user reports using SAP Crystal
  • Reports or equivalent report writing application.  
  • Knowledge of HIPAA Privacy and Security requirements.
  • Working knowledge of federal / state fraud and abuse laws required.
  • Valid driver’s license with excellent driving record required.
  • Experience with report writing and research tools, including Crystal Reports, SQL Management Studio, MS Access.
  • Demonstrated knowledge of medical terminology; CPT; ICD9; and HCPC coding preferred.
  • Excellent customer service, communication, and organizational skills required.
  • Ability to work independently as well as part of a team required.
  • Practical experience with business office applications to include Microsoft Word and Excel required.
  • Demonstrated ability to identify research and solve problems required.

This position typically works Monday – Friday 8:00am – 5:00pm.

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