Business Analyst

We’re looking for a Business Analyst to join the airline operations team of a global logistics leader. You’ll support the digitalization of airline systems across Europe, the Middle East, and Latin America; helping shape tools and processes that drive efficiency, safety, and compliance.This is a functional and analytical role (not development), focused on improving and supporting systems for Quality & Safety Management, Training Management, and Crew Planning.You’ll act as the bridge between business users, IT, and third-party suppliers, ensuring systems and data work seamlessly to support airline operations.What You’ll DoServe as part of the Airline Center of Excellence, with end-to-end knowledge of operational processes and systems.Provide 3rd-line application support for Quality, Safety, Training, and Crew Planning tools.Analyze user requests, investigate issues, and propose process or system improvements.Document and translate business needs into clear functional requirements.Prepare and execute test cases, coordinate validation, and support global rollouts.Liaise between aviation subject matter experts, IT teams, and external vendors.Ensure regulatory and operational consistency across multiple airlines.Support training and change management activities during implementations.What are we looking for?Master’s degree or equivalent experience in aviation, business analysis, or IT.5+ years’ experience in analytical, application support, or project-oriented roles within aviation or a related operational environment.Knowledge of Quality & Safety, Training Management, or Crew Planning processes.Familiarity with tools like iQSMS, EFOS, Web Manuals, or AIMS is a plus.Strong analytical mindset with the ability to understand data, systems, and processes.Excellent coordination and stakeholder management skills.Fluent in English (spoken and written).Good exposure to ServiceNow, JIRA, or QTest as an advantage.What do we offer?Location: Diegem, BelgiumContract: Freelance or PermanentStart date: Early November 2025End date: 31/12/205 (plus extension)