Business area Lead Advanced Customer Experience

Job DescriptionAt Ypto the Business Area Lead (BAL) serves as a bridge between our complex technological landscape and the needs of NMBS. Specifically, the BAL plays an instrumental role in steering the development and delivery of products or services for end customers, aligned with NMBS's strategic objectives. You will be part of the Customer Experience Solutions domain.Key ResponsibilitiesAs a Business Area Lead, you will work across multiple areas with the main objective of creating value for NMBS. Partnering:Act as a partner and advisor to clients, identifying and formulating their needsCritically capture needs, develop changes, projects, and roadmaps, and map business requirements in close collaboration with business partners at both the management level (top-down) and the end-user level (bottom-up)Develop a roadmap for your business area to realize the company's digital transformation and priorities in line with NMBS's strategic objectivesCommunicate proactively and transparently with business partners to ensure they are always aware of the services provided by your business area to specific departmentsFacilitate the development of (lean) business cases in close collaboration with architecture and business teamsMaintain a healthy partnership with clients and internal stakeholders (other business area leads, other domains)Align IT strategy, business and domain architecture, Cyber Security, and CISO to ensure the domain's roadmap is achieved Financial Management:Prepare an annual OPEX & CAPEX budget proposal aligned with stakeholders, company strategy, and NMBS priorities (multi-year budget preparation, Y+1 budget preparation, Y budget amendments, monthly reporting on OPEX and CAPEX actuals/budget)Manage the annual OPEX & CAPEX budget, report regularly to stakeholders, identify risks, and take necessary actions to keep the budget on track Operational Management of Employees:Set expectations and objectives with team membersFoster collaboration among team membersPromote learning and identify training needs, ensuring they are addressedConduct evaluations, performance reviews, and motivational discussions with employeesPropose, discuss, implement, and evaluate improvement actionsAct as the primary contact point for employees regarding organizational issues Operational Organization of Team Activities:Support and guide employees in handling complex assignments or dossiers and implementing new work methods and techniquesPlan and allocate work among team membersTrain and coach team membersEnsure the quality of deliverables and compliance with safety regulationsFacilitate knowledge sharing and retention within the teamJob RequirementsMaster’s degree or equivalent experienceOver 7 years of relevant work experienceIn-depth knowledge of project and people managementStrong understanding of business and IT processes, focusing on the Software Development Lifecycle (SDLC)Expertise in financial managementProficiency in process and project methodologiesKnowledge of front-end development (mobile app, website) and back-end development (object-oriented programming, microservices)Proficiency in Dutch, French, and English (spoken and written, CEFR C level)Optional knowledge of artificial intelligence and machine learningOptional knowledge of e-commerceOptional familiarity with the public transportation domainOur offerBenefitsWithin our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:the possibility to work remotely + flexible working hours;35 days of leave;a company car + a public transport season ticket;a target bonus;a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members);hospitalisation and dental care for the whole family;outpatient costs (= medical costs separate from hospitalisation);group insurance: supplementary pension, work disability and death (cafeteria plan);accidents at work (extralegal);meal vouchers and eco-vouchers;net allowances for remote working and carwash + internet budget.