BUSINESS DEVELOPMENT MANAGER

Business Development Coach and Player - Plumber Marketing ChannelSUPERIOR CORE VALUES - We don’t just say them, we live them!Collaborate | Own It | Mindful | Efficient | Thirst for LearningAbout Superior RestorationSuperior Restoration is a leading restoration services provider specializing in water damage, fire, and mold remediation. As part of the HighGround Brands network, Superior Restoration delivers reliable, high-quality property restoration with a focus on rapid response, customer care, and trusted local partnerships.Our growth depends on strong referral relationships with plumbing professionals who serve as the first point of contact when a customer experiences a water-related loss.Compensation & Benefits• Competitive base salary plus performance-based bonus/commission structure 110,000-200,000 annually.• Comprehensive benefits package including medical, dental, vision, PTO, and 401(k).• Company vehicle, gas card, cell phone, and other company assets required for the role. • Opportunities for professional development and advancement within HighGround Brands.Role SummaryThe Business Development Coach and Player for the Plumber Marketing Channel is responsible for leading and scaling the business development team that drives plumber referral partnerships across the assigned territory. This role oversees Business Development Representatives (BDRs), ensuring the market builds and maintains a high-performing partner network that consistently generates quality restoration referrals.This position combines strategic leadership, market development, and hands-on coaching to expand Superior Restoration’s footprint within the plumber channel. The ideal candidate has a proven background in business development, B2B relationship management, and field team leadership within service-based industries.Key ResponsibilitiesTeam Leadership & Development• Manage, coach, and develop Business Development Representatives.• Conduct weekly one-on-ones, pipeline reviews, and ride-alongs to ensure BDRs execute core outreach and activation playbooks.• Foster a culture of accountability, urgency, and relationship excellence aligned with Superior Restoration and HighGround values.• Partner with recruiting and training teams to hire and onboard new BDRs as the market grows.Market Strategy & Growth• Build and execute market expansion strategies targeting high-value plumber partners throughout the assigned territory.• Analyze territory performance, partner data, and competitive trends to refine local strategies.• Collaborate with marketing to develop plumber-focused campaigns, appreciation events, and partner activations.• Ensure the market maintains a balanced pipeline of prospective, active, and retained partners.Operational Excellence• Oversee CRM performance and data integrity in Luxor CRM for assigned territories.• Monitor referral flow through DASH, ensuring operational handoffs meet service SLAs and partner expectations.• Report weekly metrics to senior leadership, including activity, referral volume, conversion, and retention.• Partner cross-functionally with operations, marketing, and finance to optimize lead-to-job performance.Partnership Management• Maintain relationships with key regional and high-volume plumber partners.• Support field reps in executing joint marketing activities, lunch-and-learns, and training sessions.• Resolve escalated partner issues swiftly, ensuring satisfaction and long-term loyalty.• Represent Superior Restoration at industry events, trade shows, and networking opportunities.Key Performance Indicators (KPIs)Success in this role will be measured by:• Team Performance - BDR productivity metrics (outreach, activations, conversion rates)• Revenue & Pipeline - Referral-to-job conversion %, partner-driven revenue, market growth rate• Partner Retention - Repeat referral rate, partner satisfaction (NPS or equivalent)• Operational Discipline - CRM accuracy, timely reporting, adherence to playbooks• Leadership Effectiveness - Employee engagement, turnover rate, achievement of individual scorecard goalsRequired Qualifications• 4-6+ years in business development, field sales, or partnership management.• 2+ years of people management experience, preferably in multi-location or regional roles.• Strong background in home services, restoration, plumbing, or construction industries.• CRM proficiency (Luxor CRM experience strongly preferred) and familiarity with DASH.• Exceptional leadership, coaching, and analytical skills.• Ability to travel throughout the assigned territory as neededPreferred Qualifications• Experience developing referral networks and channel strategies.• Knowledge of restoration processes, insurance workflows, and TPA systems.• Proven ability to create scalable processes and training programs for field teams.• Bachelor’s degree in business, marketing, or a related field.Core Competencies• Strategic Leadership - Guides and motivates teams toward measurable growth goals.• Relationship Builder - Cultivates strong, trust-based partnerships with external stakeholders.• Accountability & Ownership - Sets high standards for self and team performance.• Analytical Thinking - Leverages CRM and performance data to drive strategic decisions.• Communication Excellence - Inspires confidence through clear, persuasive communication.Equal Opportunity StatementSuperior Restoration is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.