Business Development, Relationship Manager, SPX Express

Job DescriptionRole Overview As a Relationship Manager at SPX Express, you will own a portfolio of strategic seller accounts, driving their growth and optimising delivery operations. You will partner closely with sellers to provide excellent logistics experience, while collaborating with internal teams to ensure seamless execution. You will serve as the trusted advisor for sellers, cultivate long-term relationships, and position SPX Express as a key enabler of e-commerce growth that can provide fast and reliable service.Relationship ManagementServe as the primary point of contact for a portfolio of key accounts to enhance and optimise their delivery operations using SPX ExpressMaintaining strong relationships with sellers by ensuring high service levels and customer satisfactionStrategic Business DevelopmentWork closely with internal teams including marketing, planning, and operation teams to ensure all executions are completed successfullySeller Success & SupportResolve seller-related inquiries, issues, and escalations from various stakeholdersEnsure new partners are well-equipped and knowledgeable about processes and standardsPerformance ManagementAnalyse performance metrics, identify areas for improvement, and implement solutions to scale operation to meet the demandRequirementsBachelors degree preferably with business background, fresh graduates open to applyExperience in logistics, supply chain, or e-commerce industry is preferredPrior experience in customer service, account management or business development will be advantageous Good communication capability and enjoy client facing workStrong business acumen and analytical skills Proactive and self-driven, capable of working independently and collaboratively in a team