Business Enhancement Manager

Business Enhancement Manager South Africa’s leading Health, Beauty, and Wellness Retailer, The Clicks Group, is on the lookout for a dynamic and innovative Business Enhancement Manager to join the Store Support Department at their Head Office in Cape Town. This pivotal role combines strategic insight with operational excellence, making it an exciting opportunity for those eager to make a significant impact.Job Purpose:In this role, the successful incumbent will spearhead initiatives that drive efficiency and productivity across store operations. The Business Enhancement Manager will lead a team dedicated to meeting daily operational needs while also championing innovative projects that align with Clicks’ strategic goals. Key Responsibilities:Lead,inspire and manage the Business Enhancement team to optimize efficiencies within store operations.Collaborate across functions with various departments to identify opportunities for process enhancements that yield tangible business benefits.Drive medium to high projects that may span multiple business areas, ensuring successful execution from start to finish.Gather, collect and interpret business requirements from the organisation effectively.Participate and design solutions with various stakeholders.Preparing detailed specifications for implementation.Define success metrics for solutions testing.Conduct thorough business analysis and drive process improvements within assigned projects.Present findings compellingly and secure buy-in from all relevant stakeholders.Job related knowledge: Strong financial and commercial acumenExpertise in business process modelling/engineeringSolid understanding of project life cycles and system development life cyclesA solid understanding of information technology/systemsKnowledge of quality management principlesProficiency in risk management strategiesJob related skills & competencies:Exceptional facilitation skillsOutstanding interpersonal abilitiesStrong stakeholder engagement capabilitiesExcellent verbal and written communication skillsAnalytical thinking paired with problem-solving prowessEffective people management skillsProven project management experienceInitiative-taking mindset coupled with persuasive influenceInnovative thinking alongside strong organizational skillsHigh emotional intelligence (EQ)Experience: 3–5 years of experience as a Business Analyst or in a Process Design capacity3–5 years of Project Management experience3-5 years management experience A solid background working within Logistics, Supply Chain, or Retail environmentsDemonstrable evidence of managing large-scale projects successfullyEducational Qualifications:A degree or diploma in Business Management, Information Systems, Information TechnologyA certificate or diploma in Project ManagementA certificate or diploma in Business Process Modelling