Business Intelligence Analyst

💼 Business Intelligence Analyst – Intermediate (12-Month Contract)📍 Location: Edmonton, AB (Primarily remote; occasional in-person meetings up to 3–4 times per year) 🕓 Duration: 12 months (Maximum Extension Term: 12 months) About the Role:We’re looking for an experienced Business Intelligence Analyst to support a large-scale Contact Centre Reporting initiative.You’ll help design, build, and enhance a Power BI–based workforce insights dashboard that consolidates key data metrics across multiple departments.This role is ideal for someone who enjoys transforming complex data into meaningful insights and collaborating with both technical and business teams to improve reporting efficiency and decision-making.Key Responsibilities:Design and develop Power BI dashboards to visualize workforce and operational metrics.Engage with stakeholders to gather requirements and ensure alignment with business objectives.Build advanced DAX measures and calculations for trend and predictive analysis.Prepare and present analytical insights for non-technical and executive audiences.Maintain data documentation, governance, and quality standards.Provide training and knowledge transfer to internal users.Support ongoing dashboard enhancements and issue resolution.