Business Manager

Americas Business Manager The MCAPS E&O WWL team is learner obsessed, and our mission is to build an enthusiastic learning culture based on industry leading innovation that is aligned to measurable business impact. Learning is a critical lever to accelerate Client’s growth as a digital transformation leader, and to enable our customers, partners, students, and our people to develop, achieve success, and thrive. We believe easily accessible learning is an essential part of a diverse and inclusive culture, and the core ingredient to helping people become their best personal and professional selves.The WWL is looking for a candidate who is highly analytical, results focused and has demonstrable evidence of leading planning and executing initiatives. This person will drive the best practice standards and targets across a complex WWL field organization.Key responsibilities include:Operations, Various Corp and Area Business reviews.Drive consistency, quality and insight of relevant programs and initiatives across Areas and be diligent on following up actions.Lead and manage the cross-area skills project v-team and the alignment of our skilling objectives, metrics, and strategic planning across different programs, ensuring effective communication, coordination, and tracking of key outcomes.Represent AMS in the regional meeting as the insight and voice of field representation.Partner with the Training Program Managers (TPMs) and Inside Training Program Managers (iTPMs) to engage key customers on their skills needs and plans, using various resources and tools available, such as Enterprise Skills Initiative, MS Learn, on-demand content, and other learning materials.Align with region BM to establish and lead an effective ROB to support area deliverables and strategic conversations/deliverables.Coordinate and contribute to Monthly/Quarterly business reviews (MBR’s, QBRs) and Leadership Meetings, and leverage area level insights for decision making and action planning.Encourage to share lessons learned, best practices, and innovations on process/procedures and tools to improve efficiency and productivity related Americas.Support Area Learning Leads in developing and executing an effective communication plan for internal and external stakeholders/subsidiaries, using various channels and formats to showcase our skilling impact and value proposition.Assess and address the current and future skilling demand of our customers, especially the top accounts, and collaborate with Field Team and Program Owners to design and document the optimal solution strategy.Develop Forecast tools to improve capacity planning and addressing challenges in the modality mix aligned with our demand.Operationalize streamlined processes for area budget management, capturing demand and tracking execution.Support the ALLs and xTPMs with prioritization exercises and area/subsidiary/OU updates by leveraging existing reporting to provide the necessary business insights to make informed decisions.Support Time Zone ESI Ops Lead & AMS Business Manager in preparing presentations, capturing data, and providing insight into delivery services for the region.Collaborate with Operational field to make sure of a smooth process execution and identify improvement points to streamline the field needs.Driving the growth of skilling programs and ensuring they are effectively implemented and impactful.Manage the vendor relationship on all financial processes starting with PO and SOW creation ending with accruals and invoice approvals.Requirements/Experience:Project Management: Proactively identifies implications of related internal and external business conditions to risks and dependencies. Instils a system and culture that facilitates effective decision-making across organizations, product lines, or portfolios. Evaluates project results against related examples and incorporates best practices and key learnings for future improvements. Champions business value across multiple organizations and gains alignment and commitment to prioritization to ensure long-term project deliverables.Strategic Insight: Demonstrates a deep understanding of what is critical to the business in making appropriate decisions that directly affect Microsoft product lines or portfolios, solutions, or services. Anticipates new trends in the industry by using deep understanding of business and industry trends and competitor strategies. Balances the need for more information with business, customer/client, and strategy considerations in order to make appropriate decisions that directly affect the product lines or portfolios, solutions, or services.Cross Group Collaboration: Creates the conditions for successful collaboration by building a collaborative environment (for example, putting in place systems and processes that support collaboration). Builds processes that allow information sharing, parties to understand each other (their skills, their unique advantages to the organization), and groups to come together and be better than they were apart. Ensures all groups are delivering desired results.Confidence: Pushes self and organization to take on challenges; likes challenges and is excited by them. Looks for and obtains new responsibilities; believes he or she can be successful in a new role or activity with persistence and hard work. Challenges others respectfully when he or she disagrees with them, stating his or her view clearly and confidently.Storytelling: Develops and articulates clear, compelling narratives that convey the vision, value proposition, and impact of various initiatives. Engages stakeholders by weaving data and insights into relatable and persuasive stories, ensuring that messages resonate and drive action. Uses storytelling to foster alignment, inspire teams, and highlight successes, making complex information accessible and memorable.Tools: Deep expertise in working with Excel, Power BI & Power PointProficient in English written and verbal.Experience in working with ESI Customers and Partners is a big plus.