Business Operations Assistant

ScopeAs Business Operations Assistant, you will evolve in an international environment, providing general administrative support to the sales and operations department. Acting as an interface between EVS’s customers, mainly in the Americas, the company, and the sales representatives. You will also support local office responsibilities among the local team. This role currently will report to the SVP Customer Success in the region and will provide close support to the SVP/VP Sales in the region.Job DescriptionOrder entry and daily follow-up for the business in the regionOrder processing (entry from quotations, confirmation, and communication) in Dynamics 365 ERPCRM data managementLicense entitlements follow-up and processing for outstanding orders and renewalsAct as an interface between customers, the operational back-office of EVS, and the sales representativesAdministration and documentation for the departmentWriting and translation of various documentsAssist in the organization of internal and external meetings and seminarsBack office support to each salespersonPrepare reports regarding operational activities of the businessBack-up role for Shipping & Logistics coordination in the RegionCoordinate quotations from forwarders and shipping companiesProvide harmonized codes and importation/exportation aide for shippingFacilitate shipping invoices for country-specific operationsInform customers of order ship datesBackup for Repair/Support order processingGenerate quotations for parts, including appropriate tax rates for countriesAssist in Purchase Order reception for service incident processingProcess warranty and out-of-warranty orders for parts in the ERP system and shipping labelsCoordinate SLA parts inventory backfilling to maintain operational businessManage all material expected in return from parts exchanges for service incidentsHandle administrative and day-to-day activities in the regionHandles multiple agendas, planning, and in-office administrative activitiesAides in the coordination of the staff travels (including Visa procedures)Answers, screens, and forward incoming phone calls during business hoursContributes to the ongoing process improvements of the organization to streamline the business worldwideProfileCollege or University degree preferredTechnical skills: Knowledge of standard systems: Microsoft Office system / Microsoft Dynamics365, Travel booking tools like Concur, and enterprise resource planning toolsets like Dynamics.Preferred knowledge of specialized methods and processes (shipping logistics process, customs, importation)Has the ability to act as an expert in internal tools linked to the business operations functionHandles multiple department agendas, planning, and coordination between (between what?)Sales solutions and systemsSoft skills:Customer-oriented with a focus on quality.Excellent communication and listening abilities.Ability to interact and collaborate with key stakeholders within client organizations.Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority levels.Ability to keep calm under pressure, prioritize tasks to best react to external requests, work independently, and take ownership of assigned tasks.Must work well individually and in a team without supervision.Self-motivated, detail-oriented, and organized.Languages:Fluent in EnglishKnowledge of other languages (such as Spanish, French, or Portuguese) is an assetOfferBecoming Part of the EVS Team not only means that you will receive a competitive salary in line with your skills and the market, but also a range of other additional wellness and healthcare benefits. Our flexible schedules and hybrid way of working (homeworking) policies will help you preserve your work-life balance.EVS will give you the tools to develop your skills and your career by giving you the opportunities of internal mobility.You will benefit from working in a friendly, lively environment having ambitious commercial objectives. Our dynamic and young team brings the best out of motivated potentials. In addition, you will receive a competitive salary and a range of other employee benefits.Check out our website if you want to know more about why you should join EVS !