Business Operations Manager

We are seeking an Operations Manager who combines operational excellence with an understanding of business development and commercial growth. This role is ideal for someone who enjoys being at the centre of a company's operations—ensuring processes run smoothly, teams are aligned, and opportunities for growth are proactively supported.Reporting to the CEO you will manage the day-to-day operational function of the business while working closely with leadership on initiatives that drive efficiency, scalability, and revenue growth. You will also provide hands-on support to business development activities such as pipeline tracking, proposal coordination, and client onboarding.RequirementsOperational ManagementManage daily operations and internal workflows to ensure efficiency and qualityOversee planning, budgets, and reporting against key KPIsFacilitate collaboration across departments to reduce silos and improve communication flowImplement process improvements to drive operational excellence across teamsSupport change management initiatives and help embed a culture of alignment, accountability, and shared successCoordinate with Finance on forecasting, invoicing, and cost controlMaintain compliance with internal policies and supplier contractsSupport the leadership team with data-driven insights, dashboards, and performance metricsAssist with RFPs, bids, and client proposalsProvide insights and reporting on business performance and pipeline healthContribute to pricing models, commercial proposals, and client onboarding documentationHelp identify operational or service delivery opportunities that can strengthen client relationshipsPeople & CultureCollaborate cross-functionally to ensure alignment between operations, finance, and sales functionsSupport resource planning, hiring coordination, and internal communicationsFoster a culture of accountability, collaboration, and continuous improvementQualification5+ years of experience in operations management, business management, or a related field.Proven exposure to or support of business development or sales operations functionsExcellent problem solver with sound judgment and initiative. Strong analytical and organisational skills with experience managing multiple prioritiesExcellent communication and stakeholder management skillsFinancial acumen — comfortable with budgeting, forecasting, and performance reportingYou're a good fit if you: Care about the user and strive to deliver a great experienceHave experience in a fast-scaling or technology-focused environmentHave exposure to client contracts, RFPs, or bid managementHave a background in operations for professional services, SaaS, or digital businessesAre commercially minded and proactiveAre comfortable in both strategic planning and hands-on execution