Business Process Solutions Analyst

Job Title:Business Process Solutions AnalystContract Type:Time Type:Job Description:Reporting to Business Process Solutions Manager, this person will be responsible for the planning, implementation, testing, maintenance and improvements of Trade Support-specific IT products and streamline processes across all regions and functionsMain ResponsibilitiesManaging configuration and maintenance of Business Tools and custom workflows used in the work of Trade Support functions, such as Invoice Registration, Settlements, Contracts, L/C and Back-office processesPreparing comprehensive documentation and coaching users about new functionalitiesProviding technically correct input to Database Administrators for Tradeflow databases' content related requestsSetting up requests for Trade Support data sources and sites in reporting tools like Tableau or Microsoft Power BIAutomation of routine processes either by defining change requests to systems in use or setting up separate tools/processes to bridge the identified gapsCoordinating tasks & maintaining positive and productive relationships with external vendors and consultantsProfileAt least 2 years of related work experience, preferably in QA/Testing, Application Support (2nd level or higher) or Business Analysis (processes/solutions development) with hands-on issue investigation and tackling experienceProficient in SQL (preferably Microsoft SQL Server); capable of writing large accurate queries, creating views, stored procedures, functions etcBasic knowledge of any additional programming languages (i.e. Python, C#) highly beneficialAnalytical & Investigative mindsetAble to orient well in stressful situations and able to dynamically and independently re-prioritize tasksCommon goals-oriented team player, but able to work independently on individual tasks/projectsStrong diplomacy, patience, and relationship‑building skills are a mustExcellent communication skills in both written and spoken EnglishQA/Testing or application/solution implementation, integration and configuration skills highly beneficialTechnical & User documentation writing skills beneficialIf you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our success.