Business Services Support (Level 2)

Pacific Health Group is a nationwide healthcare provider, specialising in the rehabilitation space. We enable people to live their best lives and empower our teams to realise their full potential. Our Manchester Street, Christchurch branch is seeking a switched on and helpful Business Services Support professional to provide front-line IT support and excellent customer service. You will be Habit Health’s go-to person for troubleshooting, resolving IT issues as they arise, and managing user / service requests.We are looking for an experienced help desk professional who desires growth and development opportunities.Main Responsibilities Provide level 2 IT support: P1 and P2 ticket management, 3rd party escalations, grey area diagnosis, in-depth documentation development Compile reports to support analysis of service requests Data analysisThe Benefits Of Working With Us Annual budget set aside for professional development / study Flexibility and priority placed on work / life balance to suits your needs Permanent full-time role with clear career progression Great team culture with regular social events, weekly treats, award schemes Well-being initiatives: annual eye exam, flu vaccination, access to EAP servicesThe Ideal Candidate Relevant tertiary ICT qualifications Minimum of 1-2 years’ experience in desktop support, IT maintenance etc. Approachable and friendly Good communicator with exceptional people skills Sound time management and organisational skillsIf you believe you fall within the skills and experience required for this role and want to expand your skillset with an organisation that cares, click APPLY, which will take you through to our Careers website and will activate this link.Please refer to job no 2198 in your cover letter when applying for this role.If you have any questions, email HR@PHG.co.nzConfidentiality is assuredPacific Health Groupcan is an equal opportunity employer, dedicated to diversity hiring and providing a safe space to people of all cultures, languages, experiences and backgrounds.