Business Support Analyst

Mediclinic Southern Africa is a healthcare provider operating in South Africa and Namibia focused on providing acute care, specialist-orientated, multidisciplinary hospital services and related service offerings. We place science at the heart of our care process by striving to provide evidence-based care of the highest standard. The group currently operates 50 private hospitals (excluding a growing number of day clinics) throughout South Africa and three hospitals in Namibia with more than 8 200 beds in total.MAIN PURPOSE OF JOBThis role is responsible for critical support to our business operations by analysing, identifying areas for improvement, and implementing proactive approaches to optimise processes during the core system replacement lifecycle. The Business Support Analyst also provides essential support during the implementation of system and process improvement projects, including hospital commissioning.KEY RESPONSIBILITY AREASElicit business process and systems analysisCoordinate and provide support to relevant role-players about the core system replacement project (CSP)Identify and control system risks.Compile and maintain business processes on the relevant systemTo collaborate with stakeholders within the CSP environmentRequired EducationESSENTIAL EDUCATION: Relevant qualification in Business Process Analytics, or a qualification in a related fieldDesired EducationBachelor's degree in Business Administration, Computer Science, or a related field Required ExperienceESSENTIAL MINIMUM EXPERIENCE: Minimum of 3 years of private hospital experience and or business analysis, or a similar role.Desired Experience5+ years’ experience in a business support or similar role, with 2-3 years in project implementationeRequired Job Skills And KnowledgeBusiness Process in a private hospitalMediclinic AS400 systemExcellent administration and coordination skillsCommunication Skills – Verbal and WrittenMicrosoft Office Suites (Excel, Word, PowerPoint)Gap analysis and system requirementsBusiness Process Mapping Tools (BPMN)