Business Support Executive

Job Description: Business Support Executive – Sri LankaRole SummaryThe Business Support Executive is responsible for ensuring smooth commercial, logistics, financial, and administrative operations for the Sri Lanka market. The role acts as a key link between the Head Office, local partners, customers, regulatory bodies, and service teams. This position supports order management, invoicing, compliance, inventory movement, customer service, and financial reporting to ensure seamless business functioning.Key ResponsibilitiesPunching customer orders into the system as per requirements.Confirming Order Acknowledgments with tentative delivery dates after coordination with the Head Office Planning Team.Following up with Head Office for timely delivery of goods to Sri Lanka customers.Coordinating with Sri Lanka Customs and freight forwarders for clearance after payment of duties and VAT.Issuing Tax Invoices with applicable discounts as agreed with customers.Ensuring payments are received as per agreed terms and following up on pending payments.Preparing Outstanding Receivable reports and sharing monthly MIS remarks with Head Office.Coordinating with banks and local consultants for compliance and day‑to‑day operations.Managing accounting tasks including daily bank entries as required by Head Office.Issuing Credit Notes and Debit Notes for price differences and sales returns.Preparing Trial Balance, P&L, and Balance Sheet in coordination with local consultants and Head Office.Reviewing local agreements to ensure legal compliance before final approval.Ensuring dispatches from the warehouse are processed at agreed rates.Preparing VAT calculations, submitting VAT returns, and adjusting tax liabilities using VAT credits.Providing Managers with updates on pending orders and monthly sales projections.Ensuring smooth inventory movement from company to partners with zero stock in transit.Reporting inventory levels to all concerned stakeholders.Supporting partners in managing MSL through order and stock insights.Coordinating partner claims for marketing, customer care, or other requirements.Managing customer care operations including job allocation and performance monitoring.Ensuring smooth execution of display setups at dealer and partner showrooms.Performing any administrative tasks assigned by Head Office, RBM, or ASM.Key Skills & CompetenciesStrong knowledge of order processing and invoicingUnderstanding of customs procedures, VAT, and local regulatory complianceProficiency in accounting entries and financial statementsExcellent coordination and follow-up abilitiesStrong communication and stakeholder management skillsGood analytical and reporting skills (MIS, receivables, inventory)Ability to manage customer care operationsAttention to detail and strong organizational skills