Business Support Officer

About Us At HounslowWe’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough.With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About Our Commitment To Diversity And InclusionWe live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.Our BenefitsAbout The RoleThis is a key administrative role within the business support team, supporting the effective provision of the pest control service across the council, while also having the potential to support other teams in the regulatory services team.Key Responsibilities: Provide professional day-to-day administrative support to the animal welfare and pest control team. Act as the first point of contact for pest control team-related queries (phone, email, post). Handle and process bookings and payments. Liaise with internal departments, contractors, and external agencies. Maintain data quality, meet audit standards, and ensure compliance with GDPR. Track activity, issue communications, and escalate complaints when necessary. Support fair and consistent service delivery aligned with Council policies.This is an exciting opportunity to be part of our Business Support as a Business Support Officer. In this role, you’ll be primarily working with our animal welfare and pest control services and will have the opportunity to develop your skills across a variety of databases and software.About The Team You’ll Be Working InAn opportunity now exists in the Business Support Team for an experienced and motivated Officer to become part of the team and develop and assist us in driving the work in the Borough forward.The London Borough of Hounslow is committed to making a positive difference for our residents by ensuring that the quality services delivered to a high standard. The role will require the applicant to carry out various administrative processes to ensure the smooth running of office systems for the animal welfare and pest control.Ensure enquiries from internal and external customers: by telephone, letter and email in a way that positively promotes the council and its services. Suggest improvements to develop administrative processes and systems, ensuring they are regularly reviewed and updated.Ideally candidates will have some experience/knowledge of using Civica APP (Flare), the use of database systems, experience of processing application forms. Good time management is essential and experience of answering phones, scanning/emailing post and able to use Microsoft office programmes and manage and maintain records, keeping them up to date.Successful candidates will play an important role in helping to shape the continued development and delivery of the London Borough of animal welfare and pest control teams and the wider regulatory service. The post-holder will also play an important role in helping to improve overall standards of compliance.About YouIf the points below resonate with you, we’d love you to put in an application: A ‘people person’ with the ability to communicate key messages effectively. Comfortable using different types of IT with an appetite to learn new systems. Customer focused approach with a helpful and cooperative attitude. Experience in a pest control services or administrative role. Experience dealing with challenging customers and working under pressure. Ability to manage sensitive and confidential information effectively.Read more about the work you’ll be doing in the Role Profile.Essential For The Role:Basic DBSDon’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!When Interviews Will Be Held And Who To ContactThe key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:Email: Telephone: 0208 583 5062Interviews for this job will be held during week commencing 8th December 2025.(Internal Applicants - please seek your line manager approval before applying for this role as secondment.)Email: Telephone: 0208 583 5062Interviews for this job will be held during week commencing 8th December 2025.(Internal Applicants - please seek your line manager approval before applying for this role as secondment.)