Business Systems Specialist

Business Systems Specialist Fantastic new opportunity for a Business Systems Specialist to join our team. The position will provide the essential systems knowledge and support to ensure efficient running of our Retail and Hospitality operations. We continue to grow fast which poses both a challenge and opportunity to adjust our processes and use of systems which will help scale our business to even greater heights.Lidon Group operates 24x7x365 retail, food and forecourt stores and services with business continuity hugely reliant on efficiently functioning POS systems, Wi-Fi and broadband networks combined with business applications.We work with multiple 3rd party IT and business systems partners to deliver our business and now wish to hire an inhouse resource to ensure optimal operation and use of our systems investment and to manage our 3rd party technology and IT services partners. Our eclectic business systems environment encompasses multiple vendors covering POS, Accounts, payroll & Invoicing, time management, payment management, Footfall, Loyalty, Microsoft 365 as well as several business efficiency and marketing tools.The ideal candidate will possess keen business insight and be motivated to ensure that we have the right systems & IT best used to deliver business performance objectives. The candidate will be hands-on. Strong communication skills and the ability to work collaboratively with all stakeholders are essential.Main ResponsibilitiesPoint of knowledge and expertise for systems across the business. Assist and support managers to fully utilise business systems and tools at their disposal. You will be involved in examining existing and new systems for improvement, uncovering and reporting issues. Ensure fit for purpose SLA's with 3rd party IT and Business systems suppliers ; Escalation point for site related IT and Systems issuesIT Asset Management: Track and manage IT assets, including inventory of hardware and software licenses. In collaboration with our Systems & IT partners, ensure regular vulnerability scans, penetration, failover, disaster recovery testing to ensure business continuity preparedness. Partnering with business stakeholders to understand the opportunity / challenge / problem statement; anticipating, mitigating potential problems and identifying root causes to minimize reoccurrence of issuesInteracting across the breadth of our stakeholder environment from operational to senior executives; Proactively promote optimal use of systems and technology to deliver business efficiencies and support operations. Conduct system usage audits, report generation & analysis to assess performance and potential for more efficient practices. Work with users and business partners to confirm that their needs are being met and leading them to optimized solutions, processes, and procedures. Support business owners in the selection & deployment of new systems; coordination of application testing and integration and the ongoing evolution of all applications. Assess new collaboration and business efficiency tools and help users adapt and adopt more effective ways of working. Such tools include utilisation of M365 across the company including Outlook, Teams, Forms, SharePoint, and OneDrive. Make recommendations to optimize system efficiency and resolve potential issues. Experienced in producing requirements specifications, systems test and install specifications End to end management of systems upgrade and new installations. Skills And ExperienceFast learner with a genuine interest in innovation and driving business efficiency through the adoption of business systemsFocused on deriving maximum benefits of IT systems and services. End user focused with skillset to work with day to day users to support them in their use of technology. Ability to clearly communicate and explain technical concepts in plain language. Problem-Solving: Ability to troubleshoot system issues and perform root-cause analysis efficiently. Strong attention to detail. Structured approach to work. Consistent in following procedures, documenting issues, and delivering projects and system stability across the business. Project planning skills and experience. Self starter with ability to work on your own in a dynamic and fast-paced environment. In the resolution of issues, able to deal with 3rd party systems partners to find resolutions quickly and minimise business impact. Excellent knowledge of Office 365 collaboration tools. A friendly, professional disposition with strong verbal and written communication skills. Detail-oriented with ability to handle multiple tasks and prioritize effectively in a fast paced environment. Collaborative approach, willing to listen and learn from colleagues. Eager to learn new technologies and adapt in a fast-paced environment. Commercial acumen with aptitude for figuresFull driving licence Available for occasional after hours and weekend workQualificationsDegree or diploma in Business & Information systems, Information Technology, or a related field2+ years' experience in a business information systems or business system analyst/integration/support role. Technical skills: Basic knowledge of Windows, macOS, and Linux operating systems. Advanced Microsoft 365 skills, including Outlook, Word and Excel. Familiarity with networking fundamentals (e.g., TCP/IP, DNS, VPN). Experience with Office 365 and other productivity tools. Familiar with cloud and backup technologiesIdeally familiar with POS and retail/hospitality systemsBenefitsCompetitive base salary and bonus structure60% off staff discountsEmployee referral rewardsCareer Progression OpportunitiesFree on-site staff parking At this time we do not require the assistance of recruitment agencies***