Business Travel Consultant (Berlin or Remote)

Join Navan in Powering In-Person Connections with Relentless InnovationAt Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.NOTE: Candidates must reside in Berlin, Germany for consideration. Please submit all applications in English.What You’ll DoProvide top-tier travel support via chat, calls, and emailsMaintain up-to-date knowledge on suppliers, destinations, and systemsQuickly assess customer needs, urgency, and preferencesAccurately handle hotel, flight, car, and rail bookingsGuide customers in self-service options on the Navan platform and appRespond promptly, meeting SLA expectationsFollow company and customer policies, ensuring global complianceGive feedback to stakeholders on goal progress and key processesParticipate in team meetings on products, suppliers, and industry updatesStay current on travel industry best practicesMaintain attendance, complete assigned training, and meet performance metricsWhat We’re Looking ForExperience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) (mandatory)Language: Fluency in German (mandatory)Customer Service: Background in contact center or customer-facing rolesTech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and SalesforceAvailability: Monday to Friday, between 7 AM and 7 PMDays Off: Saturday, Sunday and bank holidaysSkills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issuesAttitude: Empathetic, professional, and excellent at communicating verbally and in writing