Butler

Job Summary ·         Butler typically involves providing high-level personal service, managing household staff, and ensuring the smooth operation of a household or hotel. To achieve maximum efficiency and productivity as required by the hotel. Handling a variety of tasks, from coordinating amenities to overseeing event planning and guest reception.Essential Duties and Responsibilities – (Key Activities)·         Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.·         Ensure all work equipment is in good order and coordinate repair and maintenance as required.·         Ensure that service and product standards are maintained at a superior level on a daily basis.·         Seek initiatives and opportunities to continuously improve the guest experience.·         Maintain positive relationships with guests at all times.·         Anticipate guests’ needs, respond promptly and acknowledge all guest requests.·         Resolve guest complaints and respond to all problems ensuring full satisfaction.·         Maintain close relationships with suppliers, contractors and all other departments.·         Coordinate and monitor all guest requests and amenities with corresponding departments.·         Review and control supply levels, cleanliness and organization of office and storage areas; assign designated associates to rectify any deficiencies.·         Execute recurrent and accurate inventory counts of all stock items, i.e. guest supplies, printing & stationery etc. to ensure sufficient stock is on hand.·         Use available systems and software tools (Opera PMS, Knowcross, GoAudits, Materials Control, Eagle etc.) to maximize the guest satisfaction.·         Maintain and update configuration of systems and software tools as required.·         Coordinate and monitor all guest requests and amenities with corresponding departments.·         Ensure guest payments are collected accurately and timely.·         Ensure accurate updating and maintaining of guest profiles.·         Maintain complete knowledge of the hotel product, including room types, rates, features and facilities, food and beverage outlets and spa.·         Maintain up-to-date all standard operating procedures for the department in line with Rosewood Brand Standards, LQA and Forbes.·         Performs all other duties as required.Qualifications   Bachelor degree or diploma in hospitality/hotel management or related field At least 2 years of experience from front office or F&B operations in a luxury hotel. Efficient multitasking and organizational skills Prior experience as a butler in either the hospitality or catering/event planning industry or as a domestic butler Strong interpersonal communication skills and attention to detail