Reservations Agent

At Bvlgari Hotel London, exceptional service begins long before our guests arrive. As a Reservations Agent, you will be the first point of contact for our discerning clientele, providing a seamless and personalized booking experience that reflects the elegance and exclusivity of the Bvlgari brand. In this role, you will manage room reservations with precision and efficiency, ensuring each interaction is handled with warmth, discretion, and an unwavering attention to detail. You'll liaise closely with other departments to anticipate guest needs and contribute to a flawless stay from the very first call.

Key ResponsibilitiesHandle inbound reservation inquiries by phone, email, and online channels Provide knowledgeable advice on room types, rates, and hotel services Ensure accurate input and updating of guest bookings in the system Proactively upsell to enhance the guest experience Collaborate with Sales, Front Office, and Concierge teams to ensure guest expectations are exceeded Ideal CandidatePrevious experience in a luxury hotel or hospitality environment Exceptional communication and interpersonal skills Proficiency in Opera or a similar PMS preferred Fluent in English; additional languages are an asset A passion for service, discretion, and luxury standards Join Bvlgari Hotel London and be part of an iconic brand known for timeless elegance and contemporary glamour.