Position Title: Technical Support EngineerJob Responsibilities1. After - sales Technical Support: In line with the company's overall strategy, resolve various technical issues that arise during the use of household energy storage products (energy storage batteries and inverters) in South Africa or other African regions, ensuring the normal operation of the products. 2. Customer Relationship Maintenance: Maintain good communication with customers, promptly understand their needs and feedback, handle customer complaints and suggestions regarding product after - sales services, and improve customer satisfaction. 3. Product Problem Resolution:
Assist the local after - sales team in analyzing and resolving product quality problems, formulate effective solutions, and follow up on the progress of problem resolution. 4. Technical Training and Guidance: Provide technical training on product use, repair, and maintenance for local customers to improve their product operation capabilities. 5. Feedback and Suggestions: Collect feedback information on product use in the market and provide valuable suggestions for the company's new product R & D and product strategy planning. 6. Spare Parts Management: Cooperate with the warehouse to ship spare parts and repair damaged spare parts. Job Requirements1. Industry Experience:
Have more than 2 years of relevant work experience in the residential energy storage and small - scale commercial and industrial energy storage industries. 2. Professional Background: Majors in solar energy storage, electrical engineering. 3. Technical Knowledge: Be familiar with the main household hybrid drives, PCS, batteries, and integrated systems in the market, and have basic electrical technical knowledge. Have the ability to independently solve product failures. 4. Regulatory Knowledge: Be familiar with local residential energy storage - related regulations. 5. Sales Network and Customers:
Understand the main sales networks and major customer information in South Africa and have the ability to effectively promote products at the installer level.
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