B2B Sales Support Representative

What's The RoleProvide efficient, remote customer support to Corporate, Enterprise, Government, and SMB clients (both managed and non-managed) by ensuring seamless service delivery, accurate billing, and timely issue resolution. This role plays a key part in maintaining the effectiveness of end-to-end processes that support business customers, handling service requests, activations, and inquiries through digital channels. The B2B Support Executive will also facilitate customer requests within internal systems and support Account Management teams with operational and administrative needs. What You'll DoProcess and manage service requests for all business accounts, including non-managed customers.

Handle customer installations and activations for voice, data, mobile, and managed services, coordinating remotely with on-site teams. Utilize company systems such as Liberate, SCCD, SAP, Salesforce, and WebSI to facilitate service implementation and issue resolution. Oversee and facilitate the installation and implementation of customer services (voice, data, mobile, and managed services) by coordinating with internal teams. Manage the movement of work orders within the Sales department to ensure timely completion. Investigate and resolve customer queries, escalating when necessary. Generate and provide ad hoc reports and insights for internal teams.

Support customer retention efforts by conducting scheduled quarterly follow-ups via phone or email. Identify and propose process improvements to enhance efficiency in customer support operations. Assist in team performance development by actively participating in training and process optimization initiatives. Knowledge & Experience5 CXCs, including Maths & English. 2 years of college education preferred. At least one (1) year of experience in operational support, service delivery, or back-office functions in the Telecommunications or Information Technology industry. Strong knowledge of internal systems and tools used for service activation, request management, and issue resolution (e. g. , SAP, Salesforce, Liberate).

Experience in handling service requests, managing billing accuracy, and ensuring process efficiency. High-level knowledge of the functions of key departments, including Finance, IT, Network Engineering, Service Delivery, and Business Solutions, to effectively route and process customer requests. Who We AreWe are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing.

We’re excited about the future as we strive to unlock opportunities in the regionWhy Join UsTechnology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat.

Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws