CALL-BY-CALL MANAGER Prostar Services – Wilson, NC Hourly Performance Bonuses | A-Team Environment | High-Growth Position

Prostar Services is building an A-Team, and we need a driven, sharp, high-energy Call-By-Call Manager to help guide our HVAC and Plumbing techs through live service calls. This is a fast-paced, high-impact position that directly affects revenue, customer experience, and technician performance.This is NOT an office clerk job.This is a high-level operations & coaching role for someone who can think fast, communicate clearly, and keep technicians on track in real time.If you're organized, decisive, confident, and thrive under pressure - this is the role for you.What You GetCompetitive hourly pay + performance bonusesHigh earning potential tied to team successFull-time, year-round positionPaid holidays & vacationAdvancement opportunities into Operations, Dispatch Manager, or Service ManagerA supportive culture - no drama, no slow season, no micromanagementWhat You'll DoMonitor all active service calls as they come inCommunicate with HVAC & plumbing technicians through SlackProvide live guidance, coaching, and next stepsEnsure technicians follow SOPs and proper diagnosticsHelp identify additional opportunities and system issuesTrack KPIs: revenue per call, callback risk, job accuracy, etc.Keep the schedule tight, efficient, and profitableSupport technicians with information, pricing, and documentationHelp keep every call clean, profitable, and 5-starThis role directly impacts company performance, customer satisfaction, and technician success.Who We're Looking ForStrong communicatorFast thinkerOrganized and dependableConfident decision-makerHigh-energy personalityTech-savvy (Slack, ServiceTitan, CRM tools)Great at coaching and motivating othersCan handle pressure and multitaskingExperience in HVAC/Plumbing/Dispatch/Call Center is a PLUSLeadership mindset is a MUST⭐ About Prostar ServicesWe are one of the fastest-growing HVAC & plumbing companies in Eastern NC. Our culture:A-Team onlyNo lazinessNo dramaEveryone growsEveryone winsWe invest in our people and create real career paths.Job Posted by ApplicantPro