Call Center Agent - Afternoon shift (Remote)

About ValatamWe're Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we're thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.About The RoleWe're looking for a Call Center Agent to deliver exceptional bilingual support from Latin America. This is a 100% remote, full-time position for a rotating afternoon shift from 3 pm to 11 pm, for candidates in Venezuela, Colombia, Peru, Ecuador, Argentina, Nicaragua, Guatemala, and El Salvador.Key ResponsibilitiesAnswer inbound calls and respond promptly to customer inquiries in English and SpanishFollow up on cancellations and attempt to reschedule servicesProvide accurate information about products and processesHandle inquiries and concerns to ensure customer satisfactionContact existing customers to provide updates and build relationshipsOther similar or related tasksRequirementsFluent English (C1/C2) and Spanish1 - 5 years of experience in call center or customer service roles (remote preferred)Proficiency with Google Workspace and Microsoft OfficeExcellent communication and problem-solving skillsQuiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connectionBachelor's or Associate's degree preferredBenefitsOur Core Values at WorkWe live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You'll thrive here if these values resonate with you.What We OfferHourly rate equivalent to USD $696 - $870/month (experience-based)Annual pay incrementsDiscretionary client bonuses (80 % of clients award year-end bonuses)7 U.S. federal holidays + 4 paid PTO daysMonthly medical insurance stipend (after induction)Birthday / Anniversary bonuses + Gym / Wellness allowanceUnlimited online fitness classes + company events & Christmas celebrationsIMPORTANTWe would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities.If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.