Call Center Agent - Kurdish Language

We are seeking a proactive and tech-knowledgeable Call Center Agent - Kurdish Language (Sorani dialect) to join our customer care team. The ideal candidate will possess a Computer Science or Computer Engineering certificate, combined with exceptional English communication, and problem-solving skills. This role is pivotal in ensuring seamless customer support for our cutting-edge digital payment solutions.Key ResponsibilitiesCustomer Support and Issue ResolutionRespond to customer inquiries via phone, and chat in a timely and professional manner.Troubleshoot and resolve technical issues related to our products and services.Provide clear and concise instructions to customers, ensuring their concerns are addressed efficiently.2.Technical AssistanceUtilize your technical background to assist customers with their accounts.Escalate complex technical problems to the relevant team leaders while ensuring customers are updated on progress.Product Knowledge and TrainingMaintain a deep understanding of the company’s FinTech products and services to provide accurate and informed support.Guide customers on using the platform effectively and assist in onboarding processes when needed.4.Communication and CoordinationLiaise with internal teams such as quality, and back office to resolve issues promptly.Log and document all customer interactions in the CRM system for tracking and reporting purposes.5.Performance and ComplianceMeet performance metrics, including response time, resolution time, and customer satisfaction scores.Ensure adherence to company policies, data protection regulations, and compliance standards.6.Continuous ImprovementProvide feedback to improve customer service workflows and contribute to enhancing the user experience.Participate in training sessions to stay updated on new product features and support techniques.Key QualificationsEducation: Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field.Skills and Expertise: Strong command of the English language, both written and verbal.Exceptional communication skills to simplify technical concepts for non-technical customers.Excellent time-management skills to handle multiple tasks and prioritize effectively.Proficiency in using CRM tools, support software, and basic troubleshooting methods.Technical Knowledge: Familiarity with software troubleshooting, basic networking, and mobile application support.Understanding of FinTech products and digital payment solutions is a plus.What We’re Looking ForA customer-centric mindset with a passion for helping others.A quick learner who can adapt to new technologies and tools.A team player who thrives in a fast-paced and dynamic environment.Strong analytical and problem-solving skills to handle diverse customer scenarios.