Call Center Agent

🚨 GBS DR is hiring Call Center Agents – Hotel Reservations, Upselling & Collections📍 Location: Santo Domingo🕒 Full-Time | On-Site🚀 About the RoleAre you passionate about travel, hospitality, and creating unforgettable guest experiences? As a Call Center Agent – Hotel Reservations, Upselling & Collections, you’ll be the voice of world-class vacation experiences. You’ll assist guests with bookings, offer premium add-ons to enhance their stay, and manage collection calls with empathy and professionalism.This is your opportunity to combine sales, service, and problem-solving in one exciting role within a dynamic and supportive environment.🎯 Key ResponsibilitiesHandle inbound and outbound calls for hotel reservations, inquiries, modifications, and cancellations.Provide detailed information about room options, packages, promotions, and property amenities.Upsell and cross-sell additional services (transportation, spa, golf, tours, and travel insurance) to maximize revenue opportunities.Conduct outbound collection calls to remind or recover pending payments, renew memberships, or update billing information in a professional and empathetic manner.Follow company policies and scripts to negotiate payment arrangements while maintaining positive guest relationships.Record call outcomes, payments, and follow-up actions accurately in the CRM system.Maintain up-to-date knowledge of promotions, rates, payment policies, and collection procedures.Achieve individual and team sales, collection, and quality targets.Escalate complex cases or disputes to the appropriate department for resolution.Contribute to a positive, goal-oriented, and team-focused environment.🛠️ Skills & QualificationsPrevious experience in a call center, hotel reservations, sales, or collections role preferred.Strong communication, negotiation, and persuasive selling skills.Proficiency in English and Spanish (both written and spoken).Comfortable using reservation systems, payment portals, and CRM tools.Strong attention to detail and ability to multitask in a fast-paced environment.Goal-driven with a positive attitude and a commitment to meeting deadlines.Availability to work flexible schedules, including evenings, weekends, and holidays.💼 What We OfferCompetitive base salary + commissions (sales and collections incentives).Training and continuous development in hospitality sales and customer service.Opportunities for career growth within the company.A supportive and dynamic work environment focused on results and teamwork.🌎 About GBS International, Inc.GBS International, Inc. is a global full-service company in the vacation ownership industry, dedicated to delivering exceptional guest experiences. With expertise in hospitality management and customer engagement, we take pride in creating lasting connections and unforgettable moments for our clients around the world.📢 Ready to Make Every Call Count?Join our growing team and be part of a company that values excellence, passion, and results. Apply now and take the next step in your hospitality and sales career with GBS International, Inc.