TORCH Solutions

Call Center Agents - No Experience Needed

Posted: just now

Job Description

We are hiring for a Call Center Agents to join our growing team in Cebu Central Visayas. As a full-time Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires excellent communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment.What you'll be doingRespond to customer inquiries and concerns via phone, email, or chat in a professional and timely mannerTroubleshoot issues and provide effective solutions to ensure customer satisfactionMaintain detailed records and documentation of all customer interactionsIdentify opportunities to improve customer experience and processesCollaborate with cross-functional teams to resolve complex customer issuesAdhere to quality assurance standards and company policiesWhat we're looking forAt least a senior high school graduateStrong communication and interpersonal skills with the ability to effectively interact with customersExcellent problem-solving and critical thinking abilitiesProficient in English, both written and verbalAdaptable and able to work in a fast-paced environmentCommitment to delivering exceptional customer serviceWhat we offerWe are dedicated to creating a supportive and empowering work environment for our employees. We offer competitive salaries, comprehensive benefits, and opportunities for professional development and advancement. Our company culture is built on collaboration, innovation, and a commitment to excellence. Join our team and be a part of our exciting journey!Apply now and become a part of our team!

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