Lensa

Call Center

Posted: 33 minutes ago

Job Description

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Chicken Salad Chick. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.DescriptionResponsibilitiesProviding first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions. Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution. Accurately entering data into the order entry system to facilitate seamless order processing. Adhering to standard work practices to ensure professional and consistent service delivery. Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers. Proactively addressing and resolving customer issues, including order fulfillment and information requests. Requirements3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. Basic competency in Microsoft Suite (Outlook, Word, PowerPoint). Previous experience with SAP or other Order Management Systems is advantageous but not mandatory. Familiarity with Salesforce.com is a plus but not required. Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.If you have questions about this posting, please contact support@lensa.com

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