Call Center Manager

Company: Ascenturi (formerly Sales Match)Location: Remote – Work from HomeSchedule: Full-time, U.S. Time ZonesType: PermanentJob Summary:Ascenturi (formerly Sales Match), a rapidly growing BPO business with over 70 remote team members globally.This is a unique opportunity to step into a high growth role, work with U.S.-based leaders, and help shape the systems and team culture from the ground up.What You’ll Do:Oversee and support a team of outbound call center agents and appointment setters.Monitor daily call activity, booking rates, and team KPIs via our CRM and call tools.Provide coaching, feedback, and performance improvement support.Help design and optimize scripts, call flows, and onboarding materials.Collaborate with leadership to scale the department quickly and efficiently.Conduct regular team meetings, 1-on-1s, and quality checks.Requirements:1+ year experience managing a call center, BPO, or outbound team.Excellent leadership and communication skills in English.Deep understanding of outbound calling, appointment setting, or telesales.Ability to coach teams remotely and drive consistent results.Tech-savvy with CRM or dialer experience.High level of accountability, ownership, and structure.Why Join Us:100% remote role – manage from anywhere.Work with U.S.-based executives and sales trainers.Play a key role in a high-growth startup environment.Help shape a call center culture from day one.Long-term leadership path in a growing company.