Call Center Operator

Company Description Orient Biz Tech is a leading digital marketing and BPO firm dedicated to delivering innovative and efficient solutions. We specialize in enhancing online presence and optimizing business processes to help clients achieve measurable growth. With a client-centric approach, we provide personalized strategies and expertise tailored to each business’s unique needs. Our team is committed to driving success in an ever-evolving digital landscape through strategic partnerships and hands-on support. Role Description This is a full-time, on-site role for a Call Center Operator, located in Lahore. The Call Center Operator will handle inbound and outbound calls, provide excellent customer support, and address inquiries efficiently. Key responsibilities include maintaining phone etiquette, resolving customer issues, and ensuring a positive experience for every client interaction. The role requires a strong focus on achieving service quality and performance metrics. Qualifications Proficiency in Phone Etiquette and exceptional Communication skillsExperience in Customer Support and Customer ServiceFamiliarity with Contact Centers and associated workflowsAbility to work in a fast-paced environment and handle multiple tasks effectivelyStrong problem-solving skills and a customer-focused mindsetFluency in spoken and written English; additional language skills are a plusPrevious experience in a similar role or a customer-facing position is preferredFlexibility to work varying shifts as required