Call Center Specialist

Company DescriptionTranssion is a leading provider of smart terminal products and mobile internet services in emerging markets, with renowned mobile phone brands such as TECNO, itel, and Infinix. The company has achieved significant global success, including leading the African smartphone market with a 52.5% share and ranking fourth in global shipments in 2019. Headquartered in Shenzhen and Shanghai, Transsion emphasizes R&D and innovation, with over 1,500 researchers focusing on hardware, software, and mobile internet development. With a presence in over 70 countries, Transsion operates multiple manufacturing centers and has established global partnerships with top companies, delivering innovative, localized, and customer-centric solutions.Role DescriptionThis is a full-time, on-site Customer Experience Specialist role based in Istanbul. The specialist will handle customer inquiries and resolve issues efficiently, provide customer support via multiple channels, and gather feedback to improve service quality. Responsibilities include identifying and addressing customer needs, coordinating with internal teams to ensure a seamless customer experience, and contributing to the overall enhancement of customer satisfaction.QualificationsStrong customer service skills, including effective problem-solving and a customer-first approach.Excellent written and verbal communication abilities, with proficiency in English; additional language skills, such as Turkish, are a plus.Strong organizational, multitasking, and time management skills.Previous experience in a customer support or client-facing role is preferred.Ability to work well under pressure and adapt to evolving customer needs.Relevant educational qualifications, such as a bachelor's degree in business, communications, or related fields, are an advantage.