Call Center Team Lead

Company Description Welcome to Orient Biz Tech, a dynamic digital marketing and BPO firm that specializes in creating tailored strategies to enhance online presence and streamline business processes. Our dedicated team is committed to providing personalized solutions to ensure every client receives the expertise needed to excel in the digital landscape. We prioritize our clients' success and aim to be their strategic partner in growth. Role Description This is a full-time on-site role for a Call Center Assistant located in Lahore. The Call Center Assistant will be responsible for handling customer support inquiries, providing excellent customer service, managing contact center operations, and offering technical assistance related to operating systems. Day-to-day tasks include communicating with customers, resolving issues, and ensuring customer satisfaction. Qualifications Customer Support, Customer Service, Contact Centers skillsStrong Communication skillsFamiliarity with Operating SystemsExcellent problem-solving abilityAbility to work efficiently in a team-oriented environmentPrevious experience in a similar role is a plusHigh school diploma or equivalent required; college degree preferred