Call Centre Agent - TIC x2

What will you do?Santam Travel Insurance has a position available for a Call Centre Agent who will be based in (Illovo).What will make you successful in this role?The successful candidate will be required to market and / or sell short term insurance products to clients as well as intermediaries.Responsibilities Interact with clients (telephonically or on a face to face level) Operate in an Inbound call centre environment Maintain excellent product knowledge Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT). Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation Resolution of verbal and written queries Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication. Ad hoc support to management and the sales team as and when requiredQualifications & ExperienceMinimum Matric or suitable equivalentFAIS Accreditation and RE1 (if they have been in the financial industry)3 years’ experience in the Call centre environmentSkillsComputer literate in MS Office Excel, Word and OutlookGood interpersonal skillsGood written and telephonic skillsGood command of English languageService orientatedAttention to detailWork well under pressureOutbound experience advantageousCandidate must have a good understanding of the Travel industryOur commitment to transformationClient Service Orientation Problem SolvingDecision MakingResilienceHandling InformationGathering InformationOral Communication