Call Centre Representative

Great opportunity for a person in customer service / retail seeking a government assignment! Call Centre OperatorRate: $37.39 an hour plus superType: Ongoing ContractHours: Full-time, Mon-Sun Roster, 7 hours a day, 35 hours a weekLocation: MaitlandTo note: We are sourcing for MULTIPLE positions. The successful candidate will require 2 weeks of full-time training. After completing the requirements, there will be an 8–12 week nesting period of ongoing support. Training will be in normal business hours, Monday–Friday. No leave can be taken during this time unless approved.Multiple agencies will be sourcing for this role. By applying for this position, you agree that Hays Recruitment will be solely representing you for this role. Your new roleThe successful candidates will be placed on a rotating roster, Monday–Friday.After Completing Training, Your Day-to-day Responsibilities Will IncludeAnswering inbound calls, addressing queries, and providing accurate information to clientsProviding excellent customer serviceUsing multiple government systems, entering data, and navigating multiple screensMeeting KPIs What you'll need to succeedPrevious experience in a government or call centre role (highly desirable)Previous experience in customer service, administration or similar role (essential)Excellent communication skills, able to 'smile through the phone'Tech-savvy, the ability to pick up systems quickly and navigate across multiple government programsSuccessful candidates may need to complete a police check What you'll get in returnSupportive team with ongoing training providedBeautiful CBD location with water viewsExperience working with a government agencyAbility to move teams and potential to go permanentWeekly pay, online timesheetsSupport from your Hays consultant!What You Need To Do NowIf you're interested in this role, forward an up-to-date copy of your CV to os.newcastle@hays.com.au. Please include a short summary of your suitability for the role.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.To note: Only shortlisted candidates will be contacted.Why partner with HaysCandidates – Looking to take the next step in your career? Register with Hays Recruitment! As a leading recruitment agency, we connect talented professionals with top employers across various industries. Our expert consultants provide personalised support, helping you find roles that match your skills and career aspirations. With access to exclusive job opportunities and a vast network of employers, Hays Recruitment is your trusted partner in achieving your career goals.Clients – Partnering with us means gaining access to a pool of highly skilled candidates ready to make an impact. Our tailored recruitment solutions ensure you find the right fit for your team, saving you time and resources. With our industry expertise and commitment to excellence, we help you build a workforce that drives success.Join us today and unlock your potential - newcastle@hays.com.au | (02) 4925 3990#2961975