Call Control | Q.A

Join Our Team: Quality Analyst (BPO) – Remote PositionCompany DescriptionAG Marketing is a full-service creative digital agency, collaborating with partners and specialists across 9+ countries. We provide website design, offshore staff augmentation, and merchant account application services, helping businesses scale their remote operations efficiently.We are committed to delivering top-tier marketing and business solutions globally—and we’re looking for a detail-oriented Quality Analyst to join our team!Role OverviewWe are hiring a Quality Analyst (BPO) to ensure excellence in our call center operations. This is a full-time, remote position where you will be responsible for:📌 Call Monitoring & Evaluation – Listening to recorded and live calls to assess quality, compliance, and performance.📌 Quality Control & Assurance – Identifying areas for improvement, ensuring agents adhere to company guidelines and industry standards.📌 Providing Constructive Feedback – Delivering clear, actionable insights to enhance agent performance.📌 Reporting & Data Analysis – Compiling reports on call quality trends and agent effectiveness.📌 Process Improvement – Collaborating with teams to optimize workflows and enhance customer experience.What We’re Looking For✅ Experience in Quality Control/Assurance in a Call Center✅ Strong Analytical Skills – Ability to assess and interpret call quality metrics.✅ Attention to Detail – Accuracy in identifying errors and areas for improvement.✅ Effective Communication – Providing clear, professional feedback to agents and management.✅ Intermediate Excel/spreadsheet skills – Comfortable with data analysis and reporting.✅ English Proficiency (85–90%) – Strong written and verbal communication.✅ Ability to Work Remotely & Independently – Self-motivated and disciplined.What We OfferWhat We Offer✅ Full-Time Role – 40 hours per week, 2 days off.✅ Competitive Pay & Growth Opportunities – Earn $650 USD/month paid directly to your bank account, plus performance-based bonuses. We offer a clear path for professional development and recognition.✅ Remote Work Flexibility – Work from anywhere with a reliable internet connection.✅ Multicultural Team – Collaborate with professionals from around the world.✅ Continuous Learning & Development – We foster a growth mindset culture to help you succeed.Ready to apply?Join AG Marketing and become a key part of our mission to deliver top-tier quality in call center operations!