[Cambodia] Customer Service Executive

Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of clinical studies, as well as in BioPharma Contract Development and Manufacturing. In addition, Eurofins is one of the key emerging players in specialty esoteric and molecular clinical diagnostic testing in Europe and the USA. With over 65,000 staff across a network of independent companies in 60 countries and operating over 950 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods for evaluating the safety, identity, composition, authenticity, origin and purity of biological substances and products, as well as for innovative clinical diagnostics. The objective of Eurofins companies is to provide their customers with high-quality services, accurate results on time and expert advice by their highly qualified staff.Comprehensive services and unmatched expertiseEurofins believes it is also a worldwide scientific leader in most of its fields of activity. Through research and development and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions and the most comprehensive range of testing methods.A commitment to top qualityThe Eurofins Group is committed to provide the highest quality services, accurate results in time and expert advice by its highly qualified staff. The reliability and accuracy of its data help customers make adequate decisions and meet their increasingly stringent quality and safety standards and the expanding demands of regulatory authorities around the world.Permanent innovation and support by the market leaderFew testing laboratories can combine the level of expertise, technological leadership, attention to quality and customer service that have made Eurofins the global leader in many of the fields where it is active. Large investments in innovation, technology, IT and logistics and very large sample volumes ensure that customers enjoy high standards of quality at reasonable prices.Job DescriptionSales taskDirectly assist and guide customers in the process of submitting and receiving testing samples at the office. Monitor and follow up on the logistics process of customer samples sent to the Vietnam branch. Update customers visiting the office with new service information and relevant company updates. Understand internal procedures, systems, market laws, and regulations (training will be provided) to efficiently handle tasks and provide prompt, effective consultation for successful order acquisition. Conduct market, customer, and competitor research to support the Business Development team in identifying business opportunities within the Food and Agriculture Testing industry. Support in identifying, approaching, and developing potential clients and key decision-makers in the Cambodian market via phone, email, or in-person meetings to introduce testing services and propose suitable solutions; build and maintain a comprehensive database of target clients in relevant sectors. Prepare quotations, track progress to close deals, and participate in tender preparation as required by clients. Achieving target assigned by Head of BD DepartmentMaintain and strengthen relationships with clients through regular meetings, follow-ups, and satisfaction surveys. Collaborate closely with the Vietnam branch to ensure information is processed efficiently and clients are supported promptly and accurately. Perform other duties as assigned by the Head of Business Development Department.. Other specific tasks assigned by Head of BD Department. Marketing & PR taskCollaborate with Sales and Marketing staff to organize workshops, exhibitions, and commercial events in Cambodia. Build and strengthen relationships with associations, NGOs, and government authorities to support business development activities.QualificationsBachelor Degree of chemical engineering, biotechnology or food technology, business administration, economic, or other related majorAt least 1-year experience in Food/ Agriculture Testing or Food Industry. Strong sales competent, knowing well and having good network in the Food & Beverage manufacturing, Food & Beverage import - export industry; Agricultural production in Cambodia. Have knowledge in Food Testing, Food Safety, Quality Control;Good at Khmer & English or Vietnamese 4 skills.Problem -solving skills with key/target clientsCapable of handling multiple projects and tasks under pressure while ensuring alignment with business goals and deadlines. Quick to adapt in fast-paced environments; always open to new ideas and actively contribute to team and company growthAdditional InformationAll your information will be kept confidential according to privacy policy.