Education Manager

About the role: Candela is building a new standard in private education - delivering premium support to families and students across the globe. As Education Manager, you'll serve as the primary academic advisor and single point of contact for a portfolio of highly ambitious families. You'll partner closely with the Operations Director to deliver a seamless, white-glove experience. You'll drive client success by designing tailored student pathways and coordinating smooth, high-quality service delivery. This is a high-trust, high-impact role that combines elite academic strategy with a focus on building long-term relationships and earning trust in high-value, premium service engagements.

Key Responsibilities:

Academic Advisory & Strategy Serve as the lead advisor for Candela Education's families Understand and anticipate client goals - even when they're not clearly statedDesign roadmaps covering academics, enrichment, extracurriculars, personal development, and school / university admissionsRecommend additional services or support based on evolving needs and goalsClient Engagement & Relationship Management Act as the single point of contact for each family, offering polished and responsive communicationBuild long-term trust and rapport with both parents and students, deliver high-touch support and maintain exceptional service standardsEnsure service journeys remain aligned with family expectations and aspirationsLiaise with tutors and schools to monitor progress and adapt plansGuide families through key milestones (GCSEs, A-Levels, IB, UCAS/US applications)Offer clear, timely, and proactive academic guidance across all mattersIdentify opportunities to deepen client engagement or extend services where appropriateDelivery Oversight & Communication Translate client objectives into clear briefs for tutors, mentors, or advisorsCoordinate delivery timelines and ensure contributors meet quality and deadline expectationsMaintain accurate service tracking and smooth service deliveryRequirementsRequired Skills & Experience:

Non-negotiables: Fluent, polished English. Native-level speaking and writing with excellent communication and professionalism Academic Excellence - minimum 2:

1 from a G5 university (Oxbridge, LSE, UCL, Imperial, KCL) or a top US Ivy / Ivy-adjacent universityEmotionally intelligent, highly organised, and client-centric Comfortable leading conversations with high-trust families and coordinating service execution independentlyAble to manage your own client portfolio and take full ownership of client success from Day 1 (We will provide training and onboarding on the education side, Candela's education systems and tools)Prior experience in any high-touch, high-accountability client-facing role Strong organisational skills; able to juggle multiple time zones, calendars and tight deadlines Advanced Excel/Sheets and CRM proficiency (TutorCruncher a plus)Service-obsessed problem solver, handle client disputes quickly and diplomatically, restoring service and documenting lessons learnedFluency in Mandarin (spoken, read and written) is a strong plus Ideal Candidate Profile:

Client-focused: You anticipate client needs, build trust naturally, and know how to make clients feel understood and supported Academically grounded: You understand the demands of elite schooling and international university admissions Service-minded: You take pride in building trust, solving problems, and delivering thoughtful support to help families navigate complex educational journeys Operationally sharp: You coordinate stakeholders clearly and keep multi-step projects on track, juggling multiple calendars, records without errors Structured & responsive: You manage your own time, keep clean records, and communicate clearly under pressure Growth-oriented:

You're motivated by the opportunity to grow your role, earnings, and impact as the business scales Impact-driven: You take pride in seeing clients succeed — and being part of the system that gets them thereBenefitsWhy CandelaWork with exceptional families and students around the worldGeographic flexibility and travel opportunitiesOperate with real autonomy, velocity and ownership Share in the company's success. You'll see the direct impact of your work and be compensated in proportion to the results you deliver - not just your time.

This role suits someone who wants meaningful performance upside and direct accountabilityCompensation Competitive base salary supplemented by a substantial performance bonus. The compensation model is weighted heavily toward results - ideal for candidates confident in delivering strong outcomes and client satisfaction. Total earnings up to £60,000+, based on delivery and results.