Candidate Experience Specialist (Remote)

We are looking for someone who has a passion for providing exceptional service and guidance. Are you skilled at managing high volumes of customer interactions with a positive and professional attitude? We are hiring a Candidate Experience Specialist to support a major U.S.-based client in the recruitment industry.This is a full-time, remote role where you will be the first friendly and professional voice that job applicants hear. You'll use your top-tier communication skills to ensure every applicant has a clear, positive, and seamless experience as they move toward their interview.Your Role in Delivering an Excellent Candidate Experience:Serve as the first point of contact, making 200-300 outbound calls daily to job applicants using our streamlined autodialer system.Provide clear and helpful information, confirming interview dates, times, and locations to ensure candidates feel supported.Proactively and enthusiastically encourage applicants to attend their interviews, answering any initial questions they may have.Accurately document every interaction, updating applicant statuses and call outcomes in our client's tracking system.Consistently meet daily and weekly goals for confirmed appointments, directly contributing to the team's success.Maintain a positive, friendly, and professional demeanor on every call, representing our client with excellence.What Makes You a Great Fit:Required: 2+ years of experience in a high-volume customer service, call center, or client support role.Required: 1+ years of experience thriving in a remote work environment.Required: Must be a resident of and currently located in South Africa.An upbeat, engaging personality with outstanding phone etiquette.The ability to stay motivated, cheerful, and focused while performing repetitive tasks.Exceptional verbal communication skills and a talent for building rapport quickly.Fluent English with business-level proficiency.Required Skills & Tools:Modern and reliable computer (desktop or laptop) capable of handling web-based calling applications.Stable, high-speed primary internet connection with a reliable backup solution (e.g., mobile hotspot, secondary ISP).High-quality headset with a noise-canceling microphone.Quiet, private, and distraction-free workspace.Schedule & Pay:Full-time position; 8am to 5pm (EST CST PST) US Time Zone.This is a fully remote job for the U.S.-based company.Pay ranges from R12,000 to R15,000 per monthAnnual raises and Attendance Bonus offered.Commission bonus based on KPI’s available after training / onboarding completionSystem Requirements:Internet speed of at least 20 Mbps.Computer with a 2.4 GHz processor or higher.8 GB of RAM or higher.Windows 10 or newer, or Mac OS X 10.10 or newer.HD 720p webcam.Headset with a microphone.Benefits:Competitive pay rates.The company provides a US phone number and business email address.Consistent hours and pay.Enjoy the flexibility of working remotely, from home or any location of your choice.Eliminate commute time.Consistent work with the same clients, fostering long-term professional relationships.Opportunities for career advancement, dependent on the client.Stable work hours and consistent pay.A supportive and inclusive work environment that values diversity and individual growth.If you're a confident communicator who thrives in a structured environment and takes pride in delivering excellent candidate experiences, we'd love to hear from you.