Application Support Analyst

About CapgeminiCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.

It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry. About the role: - Junior Application Support AnalystLocation: SingaporeExperience Level: AssociateMain Responsibilities : -Resolve incidents impacting users swiftly and efficiently. Thorough investigation and communication throughout the incident lifecycle. Proactive identification of work arounds. Effective coordination of stakeholders during significant incidents. Clear and timely communication to users, senior management, and other IT stakeholders. Handle user requests promptly and effectively. Prioritizing requests based on urgency and impact.

Escalating requests when necessary while remaining the primary point of contact for the user. Drive sustainable solutions to prevent recurring issues. Identifying root causes of incidents and defining remediation actions. Proposing solutions such as feature development, automation, or online help updates for recurring requests. Serve as the primary communication channel between IT and stakeholders. Collaboration with other support engineers, users, and other CMI and CAGIP stakeholders. Potential involvement in complementary tasks such as testing or business analysis. Follow CMI Run processes, standards, and recommendations provided by the Run Control Tower, actively contributing to their improvement. Qualifications :

-Candidates should have 1-3 years experience in relevant activities, and possess ITIL knowledge. Required Skills : -Good knowledge in SQL, UNIX platform. Experience in scripting languages such as Python, Shell script and PowerShell. Knowledge of DevOps tools & technologies like GitLab, Ansible, Jenkins, ElasticSearch, Grafana, Prometheus, Kibana, Control-M, KAFKA, Confluence, Jira, and MQSeries. Experience with Docker/Kubernetes. Knowledge of Cloud platforms and services. Knowledge of systems dealing with Counterparty Risk, Market Risk, credit limits, risk simulation methodology and its implementation, VaR, Stress, P&L reporting. Knowledge of supporting DFA and EMIR compliance implementation for large investment banking setup.

Knowledge of financial assets (FX, Structured credit, Swaps, Equities, etc. ) and overall understanding of trade lifecycle. Knowledge in supporting capital market applications and trading systems. Preferred Skills : -Any Object-oriented language: Java, . Net. Domain-Driven design and Microservices: Springboot. Exposure to Capital Markets applications. Experience with automation frameworks and libraries. Weekly rotational shifts i. e. 9am-6pm, 12pm-9pm, 4pm-1amWhy Capgemini is uniqueAt Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality.

Driven by our core values and Active Inclusion Campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our peopleGet the future you wantGrowing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.

But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future.

By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is Capgemini.