Apply By: We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: To see what life at Capitec is all about and complete a short assessment, please click here! Once you have completed the above finalize your application by clicking apply belowPurpose Statement Contribute towards a continuous service delivery by the Relationship Suite, Business Centres and Business Support Centres through:
Providing first line technology support during the implementation and maintenance of systems like Salesforce, Customer Relationship Management (CRM), Loan Management System (LMS) and Telephony (amongst others) used by the Sales and Service Teams in the Relationship Suite, Business Centres and Business Support Centres. Take ownership for creating, logging, tracking, resolving, and escalating technical systems queriesExperienceMINIMUM: 2 - 3 Years proven experience in providing technical support to departments dealing with client queriesIdeally have understanding and working experience of general IT supportEscalation processing, isolation and problem solvingReport generationExperience in engaging / providing feedback to senior management levelsIDEAL:
3+ Years proven experience in technical support provisionProven experience in client relationship management Qualifications (Minimum)A relevant tertiary qualification in Information Technology Qualifications (Ideal Or Preferred)A relevant degree KnowledgeMINIMUM: JIRA / ClickUp / Trello (or any related task management system)ConfluenceIncident Management systemStakeholder engagementIDEAL: Product development life cycleSalesforce Microsoft Dynamics SAP CRM Microsoft Power BISkillsAnalytical Skills Attention to Detail Communications Skills Computer Literacy (MS Word, MS Excel, MS Outlook) Interpersonal & Relationship management Skills Conditions of EmploymentClear criminal and credit record Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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