Captain GRO

Company DescriptionTavern Group is a leading and dynamic F&B lifestyle company headquartered in Semarang, Central Java, Indonesia. It operates several notable establishments, including Local Tavern, Eastman Coffee House, Bowery Restaurant, Wishbone Bar, Tyler's Smoke House, Eastman Café, Spiegel, and POTS Bar. Established in 2005, the company has grown from a small family restaurant to a modern, larger-scale operation. Tavern Group is recognized for its commitment to excellence, creativity, and professionalism, consistently upholding superior business ethics and dedication to service.Role DescriptionThis is a full-time on-site role for a Captain GRO (Guest Relations Officer) located in Semarang. The Captain GRO will be responsible for ensuring exceptional customer service, managing guest relations, coordinating with the service team, overseeing daily operations, and addressing any guest concerns. The role includes duties such as organizing events, maintaining service quality standards, and supporting the team to provide a memorable dining experience.QualificationsStrong customer service and guest relations skillsExperience in coordinating with service teams and managing daily operationsEvent organization and service quality maintenance skillsExcellent communication and interpersonal skillsAbility to work independently and as part of a teamExperience in the F&B industry is a plusBachelor's degree in Hospitality, Event Management, or related field is preferred