Company DescriptionAbout UsAt Captura Hall, we are passionate about crafting visual stories that resonate and deliver results. Based in Grand Rapids, MI, we specialize in strategic branding, creative design, and integrated marketing solutions that empower businesses to stand out in a crowded market. Our team of forward-thinkers works collaboratively to transform innovative ideas into impactful campaigns. Join us and be part of a company where creativity meets strategy and every voice matters. Job DescriptionJob DescriptionWe are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Grand Rapids.
The ideal candidate will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service across all communication channels.
ResponsibilitiesRespond promptly to customer inquiries via phone, email, and internal ticketing systemsResolve product or service problems by clarifying the customer’s complaint and determining the best solutionDocument all interactions accurately in the customer support databaseCollaborate with internal teams to escalate complex issues when necessaryMaintain a high level of professionalism and empathy in all customer interactionsAssist in creating help documentation and process improvementsAdditional InformationBenefitsCompetitive salaryOpportunities for career growth and advancementCollaborative and supportive team environmentPaid time off and holidaysHealth, dental, and vision insuranceDynamic and collaborative work environmentAccess to training and professional development programs
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